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How HM Revenue & Customs handles Child Tax Credit and Working Tax Credit cases

at pre-award status and no decision has been made on the claim as a result of an operator error - for example, the same claim has been captured twice or when at post-award status and no award or payments have been made for the following tax year (CY+1). A request can be made to prevent an award being made in the following tax year (CY+1), but the current year (CY) must continue. Note: The claim cannot be withdrawn once a decision has been made and it has been awarded. Note: For tax year 2010-2011 Nil Award cases were automatically withdrawn and customers had until 17 May 2011 (this is known a...

You don’t need to follow this guidance if the claim has been awarded the claim has been withdrawn. Background The Rule 12 pre-award residency verification failure MU is populated when the customer tells us on their tax credits claim form any combination of the following they are subject to immigration control they live outside the United Kingdom (UK) they work outside the UK. Different specialist teams will work the Rule 12 verification failure depending on the nationality of the customers and what caused the Rule 12 verification failure. Note: for customers who are UK nationals follow the...

TCM0307200 - Specialist areas: international: right to reside: right to reside - change of circumstances You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance make sure you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links...

Where you are dealing with a returned TC664 from the customer check whether Article 59 applies. When a claimant moves from one member state to live and/or work in another EU member state Article 59 of EC regulation 883/04 applies to ensure the smooth transition of the payment of family benefits (CTC and Child Benefit) from one member state to another. Article 59 provides that where there has been a change in competency during a calendar month, the Member State which was paying family benefits at the start of the calendar month must continue to pay until the end of that month and the Member s...