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You don’t need to follow this guidance if the claim has been awarded the claim has been withdrawn. Background The Rule 12 pre-award residency verification failure MU is populated when the customer tells us on their tax credits claim form any combination of the following they are subject to immigration control they live outside the United Kingdom (UK) they work outside the UK. Different specialist teams will work the Rule 12 verification failure depending on the nationality of the customers and what caused the Rule 12 verification failure. Note: for customers who are UK nationals follow the...

If it’s a single claim by one customer, go to Step 6. If it’s a joint claim by two customers, go to Step 8. Step 6 Use Function MANAGE VERIFICATION FAILURES to check which residency rules the customer has failed verification on. To do this select the record you want to investigate select [Investigate]. You will be taken to the Investigate Verification Failure screen check which residency rules the customer has failed verification on Note: Check Household Notes to check if the claim has already been referred to the Persons From Abroad (PFA) Team or International Team. If the claim has been...