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COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration
Uniphore, an early leader in Conversational Service Automation (CSA), today announced results from its latest
COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. The report also shows consumer acceptance for new technology that can help call center agents and better serve the immediate needs of the customer.
Call centers and customer experiences are a bellwether for consumer confidence and have become increasingly critical during the pandemic as an opportunity to build customer connections. The survey shows that 59 percent of consumers are likely to recommend a company based on a positive contact center experience, which is more important now than ever. Customers are increasingly making decisions based on their experience ....

United States , Umesh Sachdev , Conversational Service Automation , Traditional Customer Service , Contact Center Traffic Surges , Consumers Voice , Conversational Service , With Conversational Service Automation , ஒன்றுபட்டது மாநிலங்களில் , உமேஷ் சச்ச்தேவ் , உரையாடல் சேவை ஆட்டோமேஷன் , பாரம்பரிய வாடிக்கையாளர் சேவை , தொடர்பு மையம் போக்குவரத்து சர்ஜ்கள் , நுகர்வோர் குரல் , உரையாடல் சேவை , உடன் உரையாடல் சேவை ஆட்டோமேஷன் ,