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Lleno en los locales de moda de Sanxenxo en la reapertura del ocio nocturno

Lleno en los locales de moda de Sanxenxo en la reapertura del ocio nocturno
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Warm feelings about human-looking robots can turn icy when bots blunder


Date Time
Warm feelings about human-looking robots can turn icy when bots blunder
If a robot worker makes a mistake on the job, or annoys customers, businesses may not give it a pink slip and a cardboard box for its office belongings, but companies may be forced to shut down these expensive machines, according to a team of researchers.
Knowing how to better design and manage these robots may help service industry firms both avoid losing their investments in the robots, as well as secure an increasingly necessary source of extra help, the team added.
In a series of studies on robots used in service industry settings, such as restaurants and hotels, the researchers found that people’s reactions to robot gaffes may be influenced by whether the robots look like humans, or humanoid; or mostly lack human features, or non-humanoid. The team also uncovered strategies that humanoid robots can use to recover from mistakes with customers, according to Lisa Bolton, professor ....

United States , Elisa Bolton , Sungwoo Choi , Annas Mattila , Bna Hotel , Journal Of Service Research , Chinese University Of Hong Kong , Mary Jean Smeal Research Fellow , Penn State , Smeal College , Chinese University , Hong Kong , Marriott Professor , Lodging Management , Service Research , Henn Na Hotel , North America , ஒன்றுபட்டது மாநிலங்களில் , லிசா போல்டன் , அன்னாசி மட்டிலா , நா ஹோட்டல் , இதழ் ஆஃப் சேவை ஆராய்ச்சி , சீன பல்கலைக்கழகம் ஆஃப் ஹாங் காங் , மேரி ஜீன் ஸ்மீல் ஆராய்ச்சி சக , பென் நிலை , ஸ்மீல் கல்லூரி ,