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WhatsApp defends its new privacy policies yet again, reaffirms that private chats remain encrypted


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WhatsApp introduced changes to privacy policy in January.
WhatsApp says users can choose not to engage with businesses.
WhatsApp clarifies again that private chats remain encrypted
WhatsApp has revealed its updated plans for users to review the new WhatsaApp privacy policy that has put the popular messaging app in the eye of the storm. The Facebook-owned company is gearing up to formally release its new privacy policy on May 15 after postponing it amidst backlash from WhatsApp users in India. WhatsApp updated its privacy policy earlier this year after introducing shopping features on the app that lets users shop from business accounts easily.  ....

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Reliance to integrate JioMart with WhatsApp in the next six months: Report


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HIGHLIGHTS
JioMart to be integrated to WhatsApp soon
JioMart to use WhatsApp shopping features
Reliance to integrate JioMart with WhatsApp in the next six months: Report
Reliance is planning to integrate JioMart with WhatsApp within the next six month if the latest report is to be believed. The company took Amazon and Flipkart head-on when in December 2019 RIL Chairman Mukesh Ambani announced JioMart. The service went live in 200+ cities initially in July 2020 with Android and iOS apps.
According to a report by Mint that cites two anonymous officials, JioMart will be integrated to WhatsApp via the latter’s newly introduced shopping features, giving over 400 million users an option to shop on JioMart directly from within the app. As reported last year, Reliance and Facebook were exploring the possibility of making a super-app with WhatsApp for India. This app would let people communicate with each other and also served as a one-stop-shop for essenti ....

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The Future of Retail New Age CRM Trends to Lookout for in 2021


BW Businessworld
The Future of Retail - New-Age CRM Trends to Lookout for in 2021
Customer Relationship Management is one of the most critical functions of Retail biz. When implemented successfully, CRM software helps you in knowing your customers, motivating them, contributing to increased retention rate and hence, business growth.
Photo Credit : happyfox.com
And, as the old Greek adage goes, “The only constant is change”, it also applies to CRM industry, which continues to evolve due to change in technology. 
Also, owing to COVID-19 crisis – retailers are revisiting their strategies and upgrading their CRM systems.
Here are some top predictions for CRM industry in 2021 including robust features, automation, easy integration etc.  ....

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