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Murder suspect wrestles three cops, breaks handcuffs before fleeing

Murder suspect wrestles three cops, breaks handcuffs before fleeing
faceofmalawi.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from faceofmalawi.com Daily Mail and Mail on Sunday newspapers.

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Feature: Kenya's stamps issuance captures history, rich biodiversity


Feature: Kenya s stamps issuance captures history, rich biodiversity
Xinhua
29 May 2021, 03:18 GMT+10
NAIROBI, May 28 (Xinhua) The national archives building which is located at the heart of the Kenyan capital, Nairobi, can sometimes be rendered invisible by the overpowering honking and business charter synonymous with East Africa s largest metropolis.
Among the outstanding cultural artifacts and historical documentation it holds, is a remarkable Pan-African stamp collection amassed by a venerated cultural enthusiast Joseph Murumbi.
As stated by Francis Mwangi, director of Kenya National Archives, the accumulation is possibly the richest in Africa with the capacity to offer a glimpse into the history of some countries in the continent. ....

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The CX Of The Future


Customer experience has however evolved over time as a Freshworks survey reports.
Out of 1,500 service professionals across the globe with 600 of them from EMEA surveyed to understand the predictions for CX in 2021, Freshworks reports that the big concerns are that customer expectations are rising and so contact volumes.
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“Over 80 per cent of customer service leaders have seen an increase in support volumes across digital channels like email, live chat & messaging, social media, and website,” notes the study in part.
It further states that 65 per cent of customer service leaders worldwide are embracing remote or hybrid operating models that accommodate work-from-home as well as working from the office as they move forward. These changes are enabling the rise of a new brand of customer service that’s centred around agility. ....

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Kenya banks lose $11m card payment revenues to telcos


The East African
Tuesday January 19 2021
An ATM booth. Most customers in Kenya opted to use mobile money over debit or credit cards in the wake of the pandemic. PHOTO | FILE | NMG
Summary
Customers stopped using debit, credit and prepaid charge cards in favour of mobile money payment platforms such as M-Pesa, whose transactions of up to $9.17 were free.
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Top banks in Kenya have raised a red flag over an expected significant drop in net earnings for the year 2020.
They cite deteriorating economic conditions and the Covid-19 containment measures, which have seen the entire banking industry lose over Ksh1.2 billion ($11 million) worth of revenues from card payments to telcos mobile payment platforms in nine months. ....

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