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Serviceaide case study: Fujitsu Brazil


Serviceaide case study: Fujitsu Brazil
FUJITSU adopts Serviceaide Intelligent Service Management to get real-time visibility into incidents that can impact the business.
Fujitsu’s IT operation manager, Demian Quirino, knew that their service desk needed a change. The tool they were currently using had too many customizations and points in need of improvement.
He decided that the goal was to adapt the system to the new standards needed in the market, with a focus on service evaluation and service management metrics.
Open up this case study to see why Demian chose Serviceaide’s Intelligent Service Management platform to reach those goals, and learn the same steps you can take in your organization to get the desired results. ....

Demian Quirino , Serviceaide Intelligent Service Management , Intelligent Service Management , புத்திசாலி சேவை மேலாண்மை ,

The Top 7 Change Management Tools


Effective change management involves three broad phases: preparing for change, implementing and managing a change plan, and reinforcing the desired change by gathering and analyzing feedback, identifying gaps and managing issues, and adjusting changes as needed. Along the way, change management tools can be deployed to help reduce confusion and uncertainty, as well as aid in communicating the impact of changes throughout your organization.
The following seven change management tools can assist your organization in planning, mapping, managing, tracking, and reporting organizational changes that result from change management initiatives, major projects, personnel changes or other factors. With most teams working remotely today and into the future, change management tools are a must-have for teams to effectively and efficiently manage workflows and communication. ....

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