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By Michael Blumberg, President, Blumberg Advisory Group, Inc. Utilizing Remote Visual Assistance Software (RVA) to support customers and field engineers has be- come the “new normal” within the Field Service Industry. Of course, even the early adopters encountered end-user reluctance. Yet, they’ve managed to overcome. We developed this guide to help companies who have purchased RVA or are thinking about buying it to overcome end-user reluctance and achieve higher adoption rates among their employees. Management Expectations There’s no way of avoiding it! Utilizing Remote Visual Assistance (RVA) Software to support customers and field engineers has become the “new normal” within the Field Service Industry. We’ve all read the whitepapers and case studies, attended webinars and virtual meetings, and listened to industry analysts proclaim the benefits of Remote Visual Assistance Software. The initial results show conclusive evidence that the early adopters ha ....
Leadership In Field Service: An Interview With Appify CEO Jen Grant Source: Appify Appify is on a mission to bring great software to every employee in your business by making it easy for anyone to build mobile apps that accelerate their work. Whether you automate a manual process or enhance your current software, you can build a user-friendly mobile app with Appify. The person charged with making sure Appify can accomplish this is industry veteran Jen Grant, who was named CEO in March, 2019. Jen has spent the last 15 years building companies from the ground up and taking multiple companies to over a billion-dollar valuation. As CMO, she led Looker’s marketing until the $2.6B acquisition by Google in 2019, led the rebrand of Elastic and built the team that took the company public for $2.4B in 2018, and grew Box from a small start-up to an industry-leading, enterprise content company with a $1.7B IPO in 2015. ....