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Haverhill Opens COVID-19 Vaccine Call Center to Help Residents Make Appointments


By WHAV Staff |
Human Services Director Vincent Ouellette. (WHAV News file photograph.)
Residents who have been perplexed by the state’s confusing COVID-19 vaccine rollout are getting help from Haverhill City Hall.
Mayor James J. Fiorentini said the city has launched its own bilingual COVID-19 vaccine call center, staffed by the city’s Human Services Department in the Citizens Center on Welcome Street.
“We have been flooded with calls from anxious residents struggling to find appointments and navigate a difficult website,” Fiorentini said, explaining “Residents without access to a computer feel shut out of the process.”
Those residents who are 75 years old or older are currently being accepted under state guidelines. The public may call 978-374-2390 from 8 a.m.-4 p.m., Monday through Friday to reach the center. Spanish-speaking representatives are available. If the call center cannot find an appointment, callers will be placed on a waiting list and ....

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Podcast: Despite Pandemic Rules, Haverhill Drop-In Center Continues to Serve Those in Need


By Win Damon |
File photograph. (Image licensed by Ingram Image.)
Despite changing state rules throughout the pandemic, Haverhill’s Community Action has been able to continue serving homeless and near-homeless residents with its Drop-In Center inside Haverhill’s Universalist Unitarian Church.
Longtime Drop-in Center Director Pat Dennehy says the early days of the pandemic created great difficulties because of the then-state limitation of serving just 10 individuals at a time.
“Usually we served about 75 people a day and we had to cut down to 10 which was difficult. The decision was basically made that I would only take in people who were actually outside, because if you’re out all night, you have to have a safe place to go. I’ve been open throughout the pandemic. They bumped us up to 25, brought us back down to 10. We had to change everything the way that we served food. Just everything had to change, but we stuck through it, and we’ve been open every ....

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