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Bank told to compensate customer for US$30,000 scam loss

The customer’s bank tried again, and the overseas bank asked for an indemnity if it was to return the money, against the possibility that its customer would claim against it for releasing the funds back to the New Zealand business without authority.
The New Zealand bank was not willing to do this because it thought that the indemnity was too broad.
It told its customer it could not help get the money back. It did not mention that the money was available but the bank wanted an indemnity first.
The overseas bank contacted its New Zealand counterpart several times over the next four months, reminding it that the money was there and would be returned when an indemnity was provided. ....

New Zealand , Nicola Sladden , Banking Ombudsman , Banking Practice , Banking Ombudsman Nicola , Consumer Guarantees Act , Banking Ombudsman Scheme , புதியது ஜீலாந்து , வங்கி ஆஂபட்‌ஸ்மந் , வங்கி ப்ர்யாக்டீஸ் , வங்கி ஆஂபட்‌ஸ்மந் நிகோலா , வங்கி ஆஂபட்‌ஸ்மந் திட்டம் ,

Diana Clement: Let's stop victim-blaming people who get scammed

Diana Clement: Let s stop victim-blaming people who get scammed
20 Feb, 2021 04:00 PM
4 minutes to read
Victims of online fraud are already stressed and worried, they don t need us making them feel worse. Photo / 123RF
Victims of online fraud are already stressed and worried, they don t need us making them feel worse. Photo / 123RF
Your Money and careers writer for the NZ Heralddiana@wordfusion.com
How could someone be so stupid? I ve heard myself say this when I see yet another news item about someone falling for a romance scam, or email phishing.
Shame on me. It turns out that,
until recently, I d fallen into a trap of victim-blaming that needs to be stamped out. When we blame victims, we take the blame off the offenders. ....

New Zealand , United Kingdom , Bronwyn Groot , Nicola Sladden , Auckland City Police Financial Crime Unit , Commission For Financial Capability , Financial Ombudsman Service , Financial Capability , Bridget Doell , Banking Ombudsman Nicola , Let S , Victim Blaming , புதியது ஜீலாந்து , ஒன்றுபட்டது கிஂக்டம் , ப்ரோன்வின் க்ரூட் , ஆக்லாந்து நகரம் போலீஸ் நிதி குற்றம் அலகு , தரகு க்கு நிதி திறன் , நிதி ஆஂபட்‌ஸ்மந் சேவை , நிதி திறன் , வங்கி ஆஂபட்‌ஸ்மந் நிகோலா , விடுங்கள் கள் ,

Banks pay compensation over failures to protect customers from fraud

Sladden said in 2020 the Banking Ombudsman scheme received 370 complaints about scams, and she believed that was just the “tip of the iceberg”.
In each case the Banking Ombudsman investigated, it looked at banks’ actions to check they hadn’t let their customers down.
Stacy Squires/Stuff
Banks have a duty to provide their services with reasonable care and skill.
In some cases, the ombudsman found banks could not have done anything to prevent their customers from being scammed, including in cases where customers lied to banks about what they were going to use their money, or a loan for.
Failure to move quickly ....

Hong Kong , Nicola Sladden , Union To Hong Kong , Banking Ombudsman , Banking Ombudsman Nicola , Western Union , ஹாங் காங் , தொழிற்சங்கம் க்கு ஹாங் காங் , வங்கி ஆஂபட்‌ஸ்மந் , வங்கி ஆஂபட்‌ஸ்மந் நிகோலா , மேற்கு தொழிற்சங்கம் ,