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E.ON Romania and DRUID launch the IOANA chatbot to automate the contracting of natural gas, electricity and energy services


E.ON Romania together with DRUID, a company specialized in conversational technology, announces the launch of the IOANA chatbot, a solution that offers several digital interaction options with customers, such as online contracting of different types of services offered by E.ON, communication and retrieving information to obtain personalized reports, generating alerts regarding the company’s services.
The project, which was implemented by Inform Lykos, also aimed to simplify access to existing information in various internal platforms, so that contracting services is possible without physical travel to E.ON stores to activate contracts.
For existing customers, IOANA offers multiple options: contracting new services and products, account management. For contracting a new service, such as a new gas and / or electricity contract in a new location compared to the existing one, IOANA only asks for confirmation that the identification data it knows are the real ones, then offer ....

Liviu Dragan , Manolis Kontos , Customer Solutions , Customer Relations Center , Inform Lykos , Managing Director , லிவிு டிராகன் , வாடிக்கையாளர் தீர்வுகள் , வாடிக்கையாளர் உறவுகள் மையம் , நிர்வகித்தல் இயக்குனர் ,