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Honest John: was Audi dealer negligent and should I take legal action?


Harsh treatment: transport blocks were left in an A3 s suspension
Credit: Matt Vosper
If your car has developed a fault, or for consumer advice, turn to Honest John by emailing honestadvice@telegraph.co.uk
Chock horror
I bought a new Audi A3 TFSI S Sport from a main dealer in September 2017. I was pleased with the performance, but disappointed with the harsh suspension. I put it down to the semi-sport springs and low-profile tyres. I booked the first service two years later with a second Audi dealer and told them about suspension noises. They quoted £334 for the service plus £100 for an inspection so I declined. The first MoT test this year showed that the transportation chocks had not been removed from the front suspension, resulting in damage to the bump stops and one of the shock absorber covers. Surely, driving for three years on solid suspension must have caused a considerable amount of extra wear on the whole car. What should I do? JB ....

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