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How the Veterans Affairs Department Went Digital During the Pandemic

How the Veterans Affairs Department Went Digital During the Pandemic
nextgov.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from nextgov.com Daily Mail and Mail on Sunday newspapers.

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Restoring Trust in Government One Customer at a Time

Restoring Trust in Government One Customer at a Time
Improving trust will require more than just improving services to citizens, but it’s a critical start.
Emeritus Fellow, IBM Center for the Business of Government
Public trust in government especially the federal government has plummeted in recent years. This has ominous overtones for democracy, which is founded on trust. No wonder a recent survey of corporate CEOs shows the nation’s top business executives believe restoring public trust needs to be at the top of the national agenda.
This steady loss of trust over the years has led to a flurry of efforts in government and in the nonprofit sector to find ways to reverse it. And in some cases, it has worked. For example, after its confidence-busting veterans hospital wait time scandal in 2014, Department of Veterans Affairs secretary Bob McDonald created a Veterans Experience Office in 2015 to change the department’s culture to deliver integrated serv ....

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