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O2 rated as UK's top mobile net for coverage

| 23 February 2021
UK mobile network O2 has picked up the Best Network for Coverage award for the fourth year running at the Uswitch Broadband and Mobile awards.
The O2-owned mobile virtual network operator giffgaff was awarded Network of the Year, and O2 was also highly commended in the categories of Best SIM Only Network and Most Popular Mobile Network. The awards are decided in part by a survey of over 10,000 users. Plusnet has scooped the Broadband Provider of the Year award, Virgin Media was announced as Fastest Broadband Provider award and BT became TV Provider of the Year. Disney+ won the 2021 Best TV Content award. ....

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Fewer than half of subs of UK broadband big four satisfied with service

| 16 February 2021
The ‘big four’ UK broadband providers - BT, Sky, TalkTalk and Virgin Media - need to go some way to providing overall customer satisfaction, according to new research by Uswitch.com.
The research was conducted as part of the 2021 Uswitch Broadband Awards, which recognise excellence in the consumer broadband industry. The awards were voted for by more than 17,000 broadband customers, as well as by a panel of expert judges from the fields of consumer affairs, personal finance and technology.
The findings showed that just 42% of customers from the big four firms have been satisfied with their provider’s service during the past year, with more people than ever relying on broadband during the pandemic. ....

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BT, Sky and Virgin Media miss out as UK's best broadband supplier is revealed

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Speaking about the new research, Ernest Doku, broadband expert at Uswitch.com, comments: “The stakes in this year’s Uswitch Broadband Awards have never been higher. Months of lockdown living - and working - have seen millions of people rely on their broadband connection at all times of the day.
“For the past year, the performance and reliability of our broadband has underpinned our work, social life and leisure time. Faced with that challenge, the Big Four all found times tough, with none of them scoring a customer satisfaction rate above 50%. This could be a result of the perfect storm of surging demand and a decrease in staffing levels at call centres just as the number of customer issues soared. ....

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