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The Latest Developments in the World of Call Delivery

The Latest Developments in the World of Call Delivery
Published on:
16 February 2021 at 11:00 a.m. ET
Feb. 16, 2021, 11 a.m.
Feb. 17, 2021, 10:18 a.m.
insideARM.com
The iA Institute
http://www.insidearm.com/news/00047073-latest-developments-world-call-delivery/
A lot has happened in the call delivery world in the last year. Here is my attempt to weave together the developments and put them in context.
Robocalls quantified
According to a
report published earlier this month by robocall analytics company Hiya, voice traffic was up 184% in 2020 compared to 2019. Unfortunately, so are the scams. The report states that each of us received an average of 144 spam calls last year 58% of which were fraudulent. A Censuswide survey of more than 2,000 consumers and 300 business professionals commissioned by Hiya revealed that 75% of Americans surveyed were targeted by scammers over the past 12 months, and more than 7 ....

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Another VoIP Service Provider Hit by FTC for Facilitating Illegal Telemarketing Robocalls

Another VoIP Service Provider Hit by FTC for Facilitating Illegal Telemarketing Robocalls
December 16, 2020
Another VoIP service provider found themselves in the hot seat as allegations that customers using their service were making illegal telemarketing calls in the millions to consumers on the Do Not Call Registry using Robocalling and spoofing their caller ID numbers.
This action is part of a continued crackdown by the Federal Trade Commission looking to stop would-be fraudsters by holding accountable the services they use to perform these illegal calls.
According to the Federal Trade Commission’s website, Alcazar Networks Inc. and its owner have settled the charges, which include barring the defendant from misconduct of this sort in the future as well as a monetary penalty of $105,562. ....

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