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How to File a Complaint Against Your Bank


KXLY
April 16, 2021 10:05 AM
Spencer Tierney
Posted:
Updated:
Getty Images
If you get wrongly charged a fee or fraud hits your account, you may feel frustrated and impatient with your bank. If you’re not being heard or treated fairly, it might be time to file a complaint. And be assured your actions can help more than just you.
“If multiple people complain about the same issue, hopefully you get a systemic solution,” says Christina Tetreault, manager of financial policy at Consumer Reports, a nonprofit dedicated to consumer advocacy and research.
“Complaints can lead to enforcement actions” against a bank and “point the way for advocates like me… [to] understand what consumer issues are out there,” Tetreault says. ....

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To Stand Apart, Digital Banking Services Pile on the Perks


WKBT
February 18, 2021 11:23 AM
Spencer Tierney
Posted:
Updated:
Getty Images
New banking players are redefining what a checking account looks like.
Financial technology, or fintech, companies in banking often called neobanks typically offer mobile-focused accounts with eye-catching features, generally do without branches, and partner with banks since many don’t have banking licenses of their own. From 2018 to 2020, neobanks skyrocketed from 60 to 256 worldwide, according to a report by the business strategy firm Exton Consulting.
But more competition can have side effects. Once-innovative banking services such as two-day early direct deposits are becoming standardized, so “the challenge is how to stay differentiated,” says Kevin Travis, an executive vice president at the financial analytics firm Novantas. ....

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