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Houston Emergency Center resumes full operations after disruption

Updated: 7:07 PM CDT July 3, 2021
HOUSTON The Houston Emergency Center has resumed normal operations after weather disrupted its power Saturday morning.
City officials said the HEC experienced the disruption around 11 a.m. Saturday. Its backup generators were activated to resume power before they went back online, but the center experience a disruption in its Computer Aided Dispatch (CAD) system.
911 calls were manually documented and forwarded via radio communication to Houston Police Department and Houston Fire Department staff for dispatch. Officials said the incoming 911 calls were not affected and continued to be processed for dispatch. They said this process continued until electricians could remedy the power disruptions. ....

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Houston's emergency dispatch lines return to normal after brief weather-related disruption

Houston s emergency dispatch lines return to normal after brief weather-related disruption
Dialing 911 (Photo: FOX 26 Houston)
HOUSTON - After a brief disruption from the weather in Houston Saturday, emergency dispatch lines are back to normal, Houston officials confirmed.
According to a press release, it all started around 11 a.m. when the Houston Emergency Center (HEC) suffered a weather-related power disruption. Backup generators were activated immediately though and resumed power before they were back online but still experienced issues with the center s Computer Aided Dispatch system (CAD)
Fortunately, none of the incoming 911 emergency and non-emergency calls were affected during this time and were still able to be processed. Additionally, all priority calls were handled and no known delays occurred when responding to incidents. ....

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Houston fire, police dispatch systems operating normally

Houston fire, police dispatch systems operating normally
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