Call Of Duty: How Putting Customers Front And Centre Will Help Industry Innovate - Speech By Sheldon Mills, UK Financial Conduct Authority Executive Director, Consumers And Competition, Delivered At The 'Countdown To Implementation Of The Consumer Duty' Event, Hosted By Deloitte LLP

<h2>Highlights</h2> <ul> <li>Firms will innovate through the Consumer Duty, which puts customers at the heart of any planning for financial services and products.</li> <li>The FCA is thankful to the many firms that are continuing to make substantial efforts to embed the policy across their organisations.</li> <li>Focusing on the areas that will have the greatest impact on consumer outcomes should be every firm&rsquo;s priority ahead of 31 July.</li> </ul>

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