Luther thank you for having me on today, peter. Yelp is a website and Popular Consumer application that allows people to connect with rate local businesses. It is a service that empowers and protects consumers, allows people to discover rate local gyms, at a way for consumers to warn fellow consumers about not so great businesses. Host how many visitors a month to have . Luther depending on how you break it out, there are folks who access it via mobile web, the website, the app, it is north of 100 Million People then we have 200 million reviews that have been submitted. Host how do you make money . Luther yelp is a vertical Search Engine, not unlike google. If i do a search for a dentist in san diego, there are handful of dentists who are paying to basically have a sponsored, clearly labeled as such, link, that lives above your organic search results. Therefore they get more discovery of their business and more people, more patients coming through their door. Host you are the senior vp for Public Policy. We have you on the camino caters we have you on to talk about Public Policy issues. In recent testimony in the senate, you are quoted as saying, google has conditioned consumers to expect for the best and most relevant results from around the web, even though they no longer were by doing so. Google physically demoted nongoogle results even if they contained information with Higher Quality scores. What does that mean . Luther yelp and google have had a long and complicated relationship. Today in my role i educate policymakers in the United States, in terms of state attorneys general and the department of justice, but also the European Commission, the antitrust authorities in australia and brazil and turkey, that a website that we once trusted and relied upon to match consumers with the best information from across the web, when they came to google. Com. It is no longer doing that. Today the majority of traffic that goes to google ends up either terminating on google are going to google secondary pages. So it stays on google. Com and winds up going to some type of second page inside their walled garden. That was not always the case. If you rewind to 2004 when google went public, larry page, googles cofounder, was quoted in these quotes are included in their s1 documents, when they filed for an ipo with the fec, he is quoted as saying, at google we want to get you onto google and out into the web as quickly as possible. And, in fact, that is the entire point. Today, not only is that not true, but google is steering all of this traffic to itself. And therefore in a sense the deoxygenating the entire worldwide web and stifling innovation, and harming consumers because they are net getting access to the best information from across the internet. Host my sense would be that a yelp would depend on google in many ways. Luther it is a codependency. When google started it had a dual pledge to consumers it was come to google and you will never use altavista or yahoo ever again. Focus on cultivating great content and architecture your site in particular ways, and you will be rewarded with an audience. It was the symbiotic bargain that google entered with all these webmasters. Google needed robust helpful content, and the trade was google would reward people who are good at cultivating helpful User Generated Content with an audience. Yelp is one example and wikipedia is another. Host before we go any further, we want to bring in leah nylund with politico into the conversation. Thank you so much. Last week the Senate Judiciary committee had a hearing on self referencing preferencing, the issue you have been talking about where a Company Gives more benefits to its own products as opposed to third parties. In your view, how does google preference self products . Luther it is worth taking step back to look at how ubiquitous and important a product into google is for consumers to help them discover information across the internet. Today when a mom does a search for a pediatrician in st. Louis, it is most likely done on a smart phone, her iphone or android device. 65 of all search goes through smartphones. Over half of smartphone search has local intent. It involves a consumer looking for a local business. When she does a search for the pediatrician in st. Louis, instead of being matched with the best information from across the web, above the organic result, hardwired to the top of that page, is a map with links to businesses. But, instead of those links going to third party services, it is steering users into a secondary page on google. Com. That is problematic, because what google collects and the information it serves up, it is a yelp wannabe, if you will. It is subjectively lower quality information. The average Character Counts are smaller and the rating distributions are skewed in such a way where theres a strong evidence that spam is running rampant. It has a misinformation problem because they are not investing in the commensurate level of human and algorithmic duration curation toic duratio ensure when people find information on google, that they can trust it is a good predictor of the offline experience. There are thirdparty Services Like yelp that might offer more reviews, richer information for the query. So why does google get to exclude the entire World Wide Web of candidates for relevant results in that type of search . That is what i think that here was about in terms of self preferencing. Can you talk about how yelp has been impacted by googles self preferencing . Luther sure. If we rewind the clock to 15 years ago and imagine expense for consumer during a search on google, it is hard to decouple the rise of what tim oreilly popularized, web 2. 0. From the rise of google itself. It is the idea that google used to be a turnstile. It used to diffuse virtually 100 of its traffic through the web. That pediatrician st. Louis search, 15 years ago, you could imagine people doing the 100 search, and lets say 10 of them defused out to the web, to the 10 blue links on page one. So, each site on page one gets 10 users. Today, as a baseline, about seven in 10 of those clicks done on smartphones, are going into googles product. Of that same 100 people, 70 are inside googles walled garden. The web has to contend and fight clicks. Remaining 30 the internet is bigger today so we have a lot more searching. Technically some Services Like yelp have grown over time and that is good. But there are 2 billion types of searches like this everyday on planet earth, local searches. People looking for something from low stakes, looking for a slice of pizza, to high stakes, looking for a pediatrician or auto mechanic. Instead of being matched with the best information across the web, they are being steered unwittingly into an objectively lower quality product. How has the eu responded to some of the concerns you have raised . Luther im glad you asked. It is important to remember the European Commission took up these questions immediately after the federal trade Commission Seven years ago decided not to take action. One decides not to take action against the dominant firm in an antitrust investigation after you as the regulator have been persuaded that this big company in question is not going to be as big in a few years. Perhaps there will be more startups in that space. I think its fair to say the decision to abruptly close the ftc investigation into google in 2013, that decision has not aged well. One reason it has not is that europe looked at the same set of evidence, it took more time to carefully vet the evidence, and came to the opposite conclusion. It ultimately issued a finding of guilt for these practices against google. Do you think the efforts by the European Commission to inject greater competition into search have been successful . Luther it is a mixed bag. Im thankful for the work of the European Commission on this and the leadership. I do not think the socalled tech lash would exist without that in april of 2015, that they were willing to square shoulders with a large company. On the other hand, the commission chose to take a narrow case, the socalled comparisonshopping vertical. Basically how we shop for products online. It was originally filed in 2010. I would argue they are effectively sending an ambulance to the funeral. That industry has already been vanquished. Googles entrance into the market distorted it and created a Landing Strip for jeff bezos to come in and effectively conquer online shopping. That may result in precedent but ultimately those markets have already tipped in a way that they cannot be salvaged. So im thankful for their enforcement action. Im not sure i would have taken the same theory of harm. Host luther lowe, is it fair you are a good looking at google is more of a public utility than a private company . Luther i do not know that i would go that far. Google has a right to innovate. They have the right to create great product. They won on the merits of general search, the page rank al gorithm, the type of quality scores they developed in the late 1990s, clearly was a differentiated product. That is why everybody ultimately flocked to google. The problem is, once you establish that dominance, and this happened a decade into googles existence, the y were running originally organic search results and advertisements, i do nothing i do think that is controversial. It was when they began introducing this third category of information. Answer boxes. Sometimes an answer box is not that controversial. If i put a four on the screen when some buddy types and two when somebody types and two plus two, we can agree that would be good for consumers. I did not have to go to calculator. Com and reenter it. But if youre doing a search for the auto mechanic in madison, wisconsin, why would you exclude the entire World Wide Web of candidates, relevant results, so google can put this exclusionary box at the top of the page . That is what is happening today in the most common category of search. A conservative estimate says 40 of all Google Searches have this local intent. Im not sure it requires turning them into a public utility to fix that. Some have talked about certain aspects of the business, like maybe the google maps are factbased information. Where stuff is in the world is a fact, and they have clearly dominated that space. Perhaps that could be an area to look at. But we are not calling for that. Host so what is the Public Policy solution to the complaint that yelp has about google . I think it is the same. We have tools in the United States to deal with abuse of dominance. It is our antitrust laws. We saw this, ironically, in the late 1990s, with the u. S. Versus microsoft, which most antitrust historians will type will tell you today that, the trial was the remedy. Many may remember the u. S. Versus microsoft as this stalemate between the u. S. Government. By enforcing the antitrust law, the tendency of microsoft to scan the landscape and ask themselves, what new markets can we bulldoze into today with our dominant operating system and browsers . They could not do that as easily. The company that ironically benefited from that most is google. Six month after u. S. Versus microsoft was filed, google was born in a garage. Microsoft had 90 market share at that time on internet explorer. You can easily imagine the alternate universe where gates said, it looks like all of our users are going to this Google Search site. That is where the action is on the internet. Why dont we read their original research papers, throw 15 million of research at the problem, and steer people to our own Search Engine . They could have strangled google in the crib that did not happen. Because i think the product managers and engineers and microsoft at the time were probably having to email lawyers to see if they could go to the water fountain. Let alone enter adjacent markets. Some Competition Advocates have raised questions about whether u. S. Antitrust law is capable of addressing some of these concerns. Do you think u. S. Antitrust law is robust enough or does it need to be changed . Luther it is a question we get often. Should we fix existing frameworks or do we need to pass new laws . My response is typically, yes. I think any tools we can bring to bear to give enforcers the power to address these issues, we are supportive of. That said, there is a framework to use existing law to bring a u. S. Versus microsoft style case against google. I think there unfortunately over the last couple of decades, has been a culture of under enforcement that we need to overcome. Congress stepping in and even proposing these laws helps address that issue and that problem our enforcement agencies being gun shy. The zeitgeist has shifted. People want enforcement action against Large Tech Companies and i think the u. S. Government has the tools to do it and theres no harm in bringing new tools to the table as well. Ok. I would like to talk about other topics. You had mentioned and everyone knows that misinformation is a serious problem on the web. How does yelp deal with questions about misinformation and fake reviews . Luther it is a really important question. It has been top of mind since day one. Our ceo, jeremy stockman, was part of the socalled paypal mafia, which was a group of early employees at paypal in the late 1990s. People forget about the history of paypal. In the early days, the concept of sending money over the internet via email was insane. So they were getting besieged by fraud and everyday some macedonian cyber criminal was defrauding more their customers. So they were losing 1 million per day to fraud. Everyone came out of the experience with a view that what can go wrong will go wrong. And we need to over correct on this problem, and be aware when we build companies this has to be top of mind. Yelps existence we saw fake review and we iterated upon assad for recommendation system. A filter and algorithm that allows that everyday looks at our 200 million reviews. It examines the ip address and activity, and other data to make sure it is a good review experience. And it works. If you think about a crummy expense you have had and you crosscheck on yelp, ive had a personal success in that anecdotal methods. I think it is because we were willing to accept false sometimes that glowing fivestar review from your cousin mary will not make it on your yelp page. It will irritate the Business Owner. It has led to a lot of conspiracy theories, frankly. But it is our willingness to air on the side of caution and ultimately better predict the consumers offline experience that has made us so popular with consumer. On the flipside, are consumers liable for negative reviews . It is a great question and an important question. In certain instances, yes. If a consumer is using their platform to defame a business, they should be held liable. And a business is well within their rights to pursue the individual. More often, what we see is litigious businessesimagine a grad student writing an honest review of may a shady dentist. This dentist is thin skinned and calls his lawyer and says i want to get this review off the internet, can we write them a scary letter . They send a letter and most of the time the user will just pull that information off the web and say, i do not want to enter into a lawsuit with this deeppocketed dentist. And the antidote to this, frankly, Public Policy problem for consumers, is antislap laws. Slapp stands for strategic lawsuit against Public Participation and texas has strong ones. A grad student could go to a defense attorney. The defense attorney could seek an injunction against the dentist and get attorneys fees. Fine the dentist for that. Some states have no antislapp laws and at the federal level we do not have them. So yelp works to ensure the online environment for free speech is hospitable. We want to make sure businesses have the right to sue individuals if there is defamation on the web but where we see more pronounced problem is people using the courts as a way to silence critics. That, we believe, is wrong and we want to do what we can to advocate for laws which minimize that. One thing that is top of my now is the coronavirus pandemic. It is changing a lot about how americans are working and socializing. It is impacting local businesses you have reviews on, like restaurants and bars. How is yelp responding to coronavirus . I have been at yelp for 12 years, and it has been the most incredible and terrible things to witness in terms of what is happening to main street now. Yelp probably has one of the best data sets in terms of understanding the realtime impact on main street coronavirus is having. We are operationally adjusting as a company. Everybody is working remotely now. We are an internet company. That is easier than most companies have it. But it is going to have a multimonth devastating impact on the Small Businesses. My emphasis in the last days has shifted into, how can yelp advocate to congress that whatever relief packages come through include meaningful relief for Small Business owners . Because they are getting hit the hardest. One other thing congress and the Justice Department have been looking at is section 230 of the commune occasions decency act which shields Tech Companies from liability over user content. Might be an unpopular thing to say in washington but we are fans of section 230. We get asked about it these days. My response often is, would we be having this conversation about cda 230, if there wereif if we lived in the alternate universe where facebook and google did not exist . The answer across the board has been no, so i encourage individuals to think about other policy tools that exist to address the negative externalities that exist that come with bigness and dominance. Using tools like antitrust to reduce that bigness of these firms, to encourage more pluralism on the web and allow more voices to arise and encourage competition between platforms, enables a market approach to deal with these issues. We are opposed to radical reforms of cda 230. How would it impact yelp if that section were changed . You can imagine a situation where the litigious Business Owner feels compelled to sue the individual, whether or whether or not it is a frivolous lawsuit, the canal, absent 230, call yelp as a codefendant in the case. That creates an unscalable and insurmountable cost of doing business that would not allow Services Like yelp to exist. It is an axiomatic, foundational subsidy for the internet as we know it to exist. I think we should be exploring other Public Policy tools to grapple with facebook and google before putting 230 on the table. Doesnt yelp have some liability if a fraudulent business posts on your site . We take, we have a lot of mechanisms to ensure at the end of the day the information we provide to consumers is trustworthy and useful. There are a lot of mechanisms in place we provide that 230 allows us to provide. The first is Recommendation Software that puts into a not recommended state about 25 of reviews submitted in yelps lifetime. Users can click on it but most do not. Imagine your spam folder under email. The other two we have as an army of human beings that are constantly looking at flags. So a Business Owner, consumer, can flag a review and say hey, this violates guidelines. So a review like what youre describing would likely fall into that example. And the human being evaluates that and says, this does violate our guidelines. We are going to manually pull that off. So i do not think that bringing 230 into the conversation is a useful or productive way to develop policy that will encourage a competitive, consumer from the internet. Where is yelp based and are you a Public Company . We are based in San Francisco with offices in washington, d. C. , and a handful of cities across the u. S. We have 6000 employees today and are publicly traded under the sign yelp. What were your revenues in 2019 . Youll have to call my cfo and ask that. I am very focused on my work, in terms of educating policymakers. And this is an answer i should know the answer to this question but off the top of my head this past quarter i do not know. How did you get to yelp . I used to work in politics and am originally from arkansas. It was 2007 and i was quietly rooting for obama. All of my mentors who grew up in bill clintons shadow, in arkansas, said hillary has this in the bag and you have to get under the hillary train now. I said, im just going to take a sidestep from politics. As a result of google, the internet and consumer web was really exciting. So i drove to San Francisco and applied for a low level gig at yelp off a craigslist ad. It was the first place that hired me. There were a hundred of us at the time. This is like a pretty interesting company. Beginning,t humble now the Senior Vice President for Public Policy at yelp. Being here. R thank you. Cspan has unfiltered coverage of congress, the white house, the supreme court, and Public Policy events from the president ial primary through the impeachment process. Now, the federal response to the coronavirus. You can watch all of cspans Public Affairs programming on television, online, or listen on our free radio at. Be part of the National Conversation through cspans daily Washington Program or through our social media feed. Cspan, created by americas cabletelevision companies as Public Service and brought to you today by your television provider. Cspans washington journal, live every day with news and policy issues that impact you. Coming up saturday morning, the American Psychological association will join us to talk about the latest surveys which included indepth look of how pandemic is taking a fax on parents. And foodut hunger insecurity in the u. S. During covid19. Also, the Illinois Policy Institute on how the federal government can provided to states while keeping them accountable. A discussion on the future of restaurants amid the coronavirus crisis. Cspans washington journal, live at 7 00 eastern saturday morning. Join the discussion. The house returns on wednesday and thursday for legislative business and to vote on the fisa reauthorization bill. The bill extends the surveillance of 30s through december 2023 and has been amended by the senate and will require house action. With new house rules in place to allow for proxy voting, house members can vote for other members were not present during four votes. Watch live house coverage on cspan, on demand any at cspan. Org, or listen on the go with the free cspan radio at. At. California governor gavin newsom announced 43 counties have met the criteria to begin phase two of the opening including restaurants with nine in service. He said he will be issuing guidelines in the coming days for places of worship to reopen
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