the bank manager quietly calls 911. 9:21 a.m. cheshire police first learn of the home invacation, and hostage situation. >> we have a lady who is in our bank right now. who says that her husband and children are being held at their house. the people are in a car outside the bank, she is getting $15,000. that if the police are told, they will kill her children and husband. she is petrified. >> reporter: minutes later, she leaves the bank with the ransom money. >> they told her they wouldn't hurt anybody if she got back there with the money. she believes them. i think she is walking out now. she is walking out now. >> reporter: 9:26 a.m. hawke-petit gets into her car, along with suspect, steven hayes. the bank manager describes the vehicle to police. officers are dispatched to the house to set up a perimeter. 9:27 a.m. a police captain tells officers not to approach the house.