seen a storm of this magnitude before. i don't know what's changed but certainly it's going to take more than a meeting. it takes some real changes. susan candiotti live at jfk airport, thank you. you may remember a passenger bill of rights went on the books in april. the rule punishing airlines with fines for keeping passengers on planes on the tarmac for more than three hours. those safeguards, however, do not apply to those international flights stuck at jfk. last night on "anderson cooper 360" we heard from an advocate of passenger rights. >> we know that no laws were broken here but were promises broke anna nicole your opinion? >> promises were broken. i was on a tarmac delay task force for a year and the port authority and the airports in the u.s. promised that they would never allow the kinds of situations that happened to jet blue four years ago happen again and here we are again. >> passenger rights advocates say a little planning can protect you.