way. finally chick-fil-a the controversy, you up on that? the guy pulls into the drive-thru window the girl keeps her cool. the chick-fil-a employee. the guy is fired from his job and he apologizes. go. >> rachel, i am so very sorry for the way i spoke to you on wednesday. [sigh] you handled my frustrating rant with dignity and composure. every time i watch the video i'm blown away by really the beauty in what you did and your kindness and your patience with me. >> bill: all right. acting job or sincere. >> sincere. three quick things. first thing is he is looking around trying to replay what he did in his head. second thing he is he speaking clip tones embarrassed by what he did. as he is trying to come up with an answer, he says beauty, kindness and patience and he tilts his head to the