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March 02, 2021
ALEXANDRIA, Va.—Ask any convenience retailer how often they compare their stores to others in the industry and the answer is bound to sound something like this:
“Yes. All the time.”
That’s the response from Kevin Smartt, president and CEO of Kwik Chek in Texas and the current chairman of NACS, who relies on benchmarking to find out how well his company is performing, both operationally and financially, and pinpoint areas that need attention. “That’s really the difference-maker for being a better company,” he said. (Hear more from Smartt in “The Evolution of Convenience Through Data”.)