Fired by bot at Amazon: 'It's you against the machine'
Amazon relies on bots, giving delivery drivers little recourse.
By Spencer Soper
Bloomberg News
June 28, 2021 — 8:51pm
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The 63-year-old Army veteran was stunned. He'd been fired by a machine.
Normandin says Amazon punished him for things beyond his control that prevented him from completing his deliveries, such as locked apartment complexes. He said he took the termination hard and, priding himself on a strong work ethic, recalled that during his military career he helped cook for 250,000 Vietnamese refugees at Fort Chaffee in Arkansas.
"I'm an old-school kind of guy, and I give every job 110%," he said. "This really upset me because we're talking about my reputation. They say I didn't do the job when I know damn well I did."