Fuze Accelerates Problem-Solving with New Fuze Patent for Determining User Knowledge Scores
Fuze Accelerates Problem-Solving with New Fuze Patent for Determining User Knowledge Scores
Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been awarded a new patent for mapping communication content across telephony, video, or chat to determine user knowledge scores.
The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10877980 on December 29, 2020. The invention provides systems and methods for analyzing a Fuze users communication content to create a user knowledge scorean aggregation of a users topical expertise based on their conversational history across telephony, video, or chat. The knowledge score can be used to streamline workflows and problem-solving by empowering users and employees with faster access to individuals with specific expertise, including information not included in their bio. For example, Fuze users within an organization can more seamlessly identify an individual with a specific set of skills or expertise based on knowledge scores.