“Awful treatment. We walked in at 3 pm on a Friday, the doors were open so we assumed it was open. The gentlemen who appeared to be a server with long hair came in and very rudely told us that it was closed and continued to wave at us out the door like we had committed some sort of crime. Lock your doors if you're closed.” Jordan S., Yelp Review for Ten Bells Tavern, 11/6/2020
We all have good days and bad days, times when we're not at our gleeful best, either as an individual or a business. The worst are misinterpreted moments that lead to hurt feelings. Incidentally, restaurants and bars have the unique luxury of having all these moments, good and bad, memorialized through online reviews.