Press Release – Commerce Commission
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS). The Commission is required to review the TDRS at least once every three years …
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS).
The Commission is required to review the TDRS at least once every three years and to report on any recommendations for improving the scheme.
“Getting prompt and effective resolution of any problems consumers can’t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service,” Telecommunications Commissioner Tristan Gilbertson says.