By
Ry Crozier
on Mar 1, 2021 12:35PM
Simplifies processes, provides better context to users.
MinterEllison is re-examining cyber security “interventions” in business processes through a user experience lens, which has led it to provide users with more context about why an alert was triggered and a faster process to overturn any false positives.
Head of cyber and information security Sunil Saale told IQPC Australia’s cyber security A/NZ online series that the law firm is applying both user-centred design (UCD) and continuous improvement (CI) to its cyber security tooling and practices.
Saale said the IT security team wanted to limit its “interference” in the day-to-day business processes of users.