New RiverLink operator struggling to achieve customer service goals

New toll system operator ETC met fewer and fewer customer care targets -- from call wait times and timely emailed responses -- during its first months running RiverLink.

Related Keywords

Kentucky ,United States ,Louisville ,Clark County ,Indiana ,Charlestown ,Jeffersonville ,Ohio ,New Albany ,Todd Rokita ,Bronson Barth ,Kapsch Trafficcom ,Susan Cochran ,Marylea Mattingly ,Russell Coleman ,Mindy Peterson ,Better Business Bureau ,Better Business Bureau Louisville ,Quartermaster Court ,Government Solutions ,Parsons Corp ,United States Services Inc ,Ohio River ,Better Business ,Texas Based Electronic Transaction ,Estates Services ,South Floyd Street ,Kentucky Transportation Cabinet ,Kentucky Attorney General Russell Coleman ,Ohio River Bridges Project ,Spaghetti Junction ,Austrian Based Kapsch ,Kentucky Attorney General Coleman ,Indiana Attorney General Todd Rokita ,Wdrb ,Drb News ,Ouisville News ,Entucky News ,Ndiana News ,Riverlink ,Toll Bridges ,Electronic Transaction Consultants ,Customer Service ,Cindy Peterson ,