I dont know what she talking about. She talking about courtside. You joking me. She is sitting for herself and i tell you again, if you go looking around, i think so, she develops soft water for the yellow cab of the company. Shes not working for us. Look at this statement. If you look at this statement, you see the total price, 93,000. 160,000 is my money i want my money back i tell her. Thank you, sir. Networknext speaker. We are respecting that you should take serious steps to solve this issue. We are desperate. And desperate people can do anything. Dont bring us up to the point where we have to suicide. We are suicide, you know. Public comment is now closed. Madam clerk, can you please call for adoption of the calendar. 3942 were adopted and a vote is required for a resolution to be approved today. Otherwise, a me member may reque it to go committee . Would any labor to sever items . Seeing none, can we take these same house, same call . Without objection, its adopted and the motions are approved unanimously. Thathat madam clerk, please read the memoriums. Todays meeting will be adjourned on behalf of supervisor peskin for the late mr. Paul weber. Colleagues that brings us to the end of our agenda. Any further business before us today. That concludes our business today. We are adjourned. Sustainability mission, even though the bikes are very Minimal Energy use. It Still Matters where the energy comes from and also part of the mission in sustainability is how we run everything, run our business. So having the lights come on with clean energy is important to us as well. We heard about cleanpowersf and learned they had commercial rates and signed up for that. It was super easy to sign up. Our bookkeeper signed up online, it was like 15 minutes. Nothing has changed, except now we have cleaner energy. Its an easy way to align your environmental proclivities and goals around Climate Change and its so easy that its hard to not want to do it, and it doesnt really add anything to the bill. Is our United States constitution requires every ten years that america counts every human being in the United States, which is incredibly important for many reasons. Its important for preliminary representation because if Political Representation because if we under count california, we get less representatives in congress. Its important for San Francisco because if we dont have all of the people in our city, if we dont have all of the folks in california, california and San Francisco stand to lose billions of dollars in funding. Its really important to the city of San Francisco that the federal government gets the count right, so weve created count sf to motivate all sf count to motivate all citizens to participate in the census. For the immigrant community, a lot of people arent sure whether they should take part, whether this is something for u. S. Citizens or whether its something for anybody whos in the yUnited States, and it is something for everybody. Census counts the entire population. Weve given out 2 million to over 30 communitybased organizations to help people do the census in the communities where they live and work. Weve also partnered with the Public Libraries here in the city and also the Public Schools to make sure there are informational materials to make sure the folks do the census at those sites, as well, and weve initiated a campaign to motivate the citizens and make sure they participate in census 2020. Because of the language issues that many Chinese Community and families experience, there is a lot of mistrust in the federal government and whether their private information will be kept private and confidential. So its really important that communities like bayviewHunters Point participate because in the past, theyve been under counted, so what that means is that funding that should have gone to these communities, it wasnt enough. Were going to help educate people in the tenderloin, the multicultural residents of the tenderloin. You know, any one of our given blocks, theres 35 different languages spoken, so we are the original u. N. Of San Francisco. So its our job is to educate people and be able to familiarize themselves on doing this census. You go online and do the census. Its available in 13 languages, and you dont need anything. Its based on household. You put in your address and answer nine simple questions. How many people are in your household, do you rent, and your information. Your name, your age, your race, your gender. Everybody is 2,000 in funding for our child care, housing, food stamps, and medical care. All of the residents in the city and county of San Francisco need to be counted in census 2020. If youre not counted, then your community is underrepresented and will be underserved. Good morning, everyone, my apologies for being late. The meeting will come to order. This is the november 15, 2019, regular meeting of the San Francisco local Agency Information commission. Im sandra lee fewer and im joined by mr. Haney and id like to thank Mya Hernandez and mr. Smith for broadcasting this meeting. Clerk silence all cellphones and trafficellphone. Chairperson fewer can you call item number 1. Clerk a call to order and roll call. Would you like me to call item 2 . And the lafco minutes, the rescheduled meeting. Chairperson fewer can i have a motion to approve . Approved i mean, motion by commissioner mar and seconded by commissioner haney and we take that without objection. Okay, open this up for Public Comment. Any members of the public like to comment on item number 2. Seeing none, comment is closed. Taken without objection. Madam clerk, call item 3. Clerk the Community Choice aggregation activities report. Chairperson fewer i believe that mr. Michael hyams is here from cleanpowersf. And is suzanne here . No, suzanne is not here today. Shes off today. Just me. Chairperson fewer well, thank you. I have a whole bunch of my colleagues out there too supporting. Chairperson fewer hi, colleagues upon. You might hear some woots. [laughter] good morning. Commissioners and supervisors, michael hyams, cleanpowersf from the San FranciscoPublic Utilities commission. For the clean power s. F. Update ill cover three areas, provide sort of our usual enrollment and Service Statistics update. And im going to cover some broad categories what has been happening since we were last here. And i should say a bit of whats been happening because a lot has been happening. And also some key things that are coming up in the next couple months. And if i could get the slides, thank you. So with respect to enrollment statistics, cleanpowersf continues to provide service to customers successfully. And our program percentage 3. 6 since the Program Launch so we have a retention rate still of over 96 . And our super green upgrade is at 1. 8 . That represents more than 6,800 accounts that have signed up to receive 100 Renewable Power through cleanpowersf and theres been about 500 upgrades since august, to give you a perspective on how thats been growing. And now in the category of whats been happening, im really happy to be here to announce that cleanpowersf is an awardwinning program. And that last month the city was awarded the c40 citys bloomberg philanthropy award for the cleanpowersf program. The program was nominated by the mayors office. It connects 94 of the worlds leading cities to take bold action towards healthier and more sustainable future. And the award is a prestigious honor, and it provides International Recognition for San Francisco and other cities that demonstrate Climate Action leadership. C40 has received 195 Climate Action project submissions or nominations this year. And theyre evaluated on Climate Action, benefits, and innovation, governance and sharing and scaling potential. And San Francisco was only one of seven winners from across the globe. And that was announced at the c40 world mayors summit in copenhagen on october 10th. As you can see from this photo i had the great honor and privilege of collecting the award for the city. Chairperson fewer in copenhagen . Yeah, in copenhagen. Chairperson fewer yeah. Chairperson fewer someone has to do it. I dont know if you recognize that mayor from l. A. Who is now the chair of c40. And who presented the award to San Francisco. And cleanpowersf was selected as the winner in the category titled the future we want requires transformative change. Pretty bold there. And something that we certainly hope to live up to. Winning this award is, of course, a great honor. Its also a tribute to the great work done across the sfpuc and other city departments and the leadership here at lafco and the board of supervisors and the mayors office, and the tireless commitment of our city advocates that pushed for cleanpowersf over the years. So, anyway, some really good news and i wanted to share that with you. Chairperson fewer thats great. Did it come with monetary awards . No, it did not. It came with a very heavy award. Im trying to think of the right term. A trophy, i guess that you could say. Not a shiny one. If youre interested in seeing it i promise to bring it to the next lafco meeting but its heavy. And ive carried it a few miles. But, no, im really serious. If you want, i will bring it. So im also really happy to announce that were in the process of launching a new Budget Billing Program for cleanpowersf customers. This is an Optin Program to help customers to budget their utility costs by minimizing the Financial Impact of seasonal electricity usage variation in their monthly bills. Under budget billing will be participating customers will be billed based on an average of the past 12 months of customer usage to estimate a levellized bill for predictability. Currently when a pgn and e customer has signed up for the pg e program and joins cleanpowersf, the budget billing calculation only applies to the charges that pg e puts on the bill, and not the electric generation portion of the service that cleanpowersf provides. So offering this Budget Billing Program fills a really important gap in cleanpowersf service for customers also enrolled in pg e Budget Billing Program. Cleanpowersf is the first of the territory to offer this program. And were really proud about that. I think that we think that its just an important step towards delivering more Equitable Service to our customers. And we also hope that the work that we put into this will help other c. C. A. S in the territory to follow suit. This slide here is just to give you a quick illustration of what this looks like. The stacked bars in this chart represent what the average San Francisco residential customer pays per month on their electricity bill. The blue portion of the bar represents the pg e distribution charges. And the light portion of the bars represent the exit fee that pg e levies the c. C. A. Customers. And the dark green portion of the bar represents the cleanpowersf Electricity Supply charges, the generation supply. The yellow bar across the top represents what the monthly charges would look like under budget billing so you can see flat. And you can see too that theres that seasonal shape to electricity bills. And this is an average customer over the course of the year. Theres a dip in the summer, so San Franciscoians tend to use more power in the winter for lighting. We have less light. And some electric space heating as well and the increased usage. So our implementation is underway. Were conducting a soft launch of the program this month to a handful of customers that volunteered so that we can test our backend billing systems and data exchange. And then we intend to make the Program Available to all customers and begin marketing the program in january. Chairperson fewer other jurisdictions have done this also . No other c. C. A. S in california have done this. So were the first c. C. A. Program. Budget billing is not uncommon for utilities to provide and pg e has provided it in the past but we ran into billing system challenges in trying to get this off the ground previously. And there has been a lot of work put into to getting those systems in place to support the effort with our contractor, Calpine Energy solutions. So this sounds great. But its going to be optional . So a customer would have to opt in to the budget, yeah . Thats right. It is an optional program. It reminds me of a question. Were on an e. V. Rate plan and i notice that you guys made a change in or cleanpowersf had a change in the e. V. Rate plans recently on peak period versus offpeak. It seem seems that it would sim, but im just curious if you know why that was or um, i might need to look further into that. I dont know that im prepared right at this moment. No problem. Yeah, there has been a number of changes happening with respect to time of use to update the rates relative to what the cost of supply are in the market. And so that might be one of the issues. But im happy to discuss further offline. And then to provide, you know, written message to the executive director too, the executive officer. Any other questions on this . Chairperson fewer i wanted to mention when looking at this chart here on page 8 of the presentation that it just looks as though there isnt huge fluctuations between i mean, because there are its stable, if you think about people and i know that people live in the midwest and in the summer it really spikes. But the winter really spikes too. And i see this and i think that its good, but it also isnt i dont see huge fluctuations between the rates but it helps people i think to manage their bill much more efficiently. Yeah, i think that youre right about that. Its one of the benefits of living in San Francisco is that we have a very temperate climate. And we also dont have a lot of air conditioning. And air conditioning is often what really causes those more dramatic monthtomonth swings and usage and costs. Chairperson fewer okay. But i do just want to plug that i think that this program is important to a lot of customers. And we heard that. So were responding to that. Chairperson fewer yeah, thats great, thats good. Okay, so moving on to whats coming, and every year around this time the end of the calendar year i find myself in a discussion about cleanpowersf rates and we have two rates related actions that were working on. The first under the normal rate setting cycle at the cal Public Utilities commission, pg e implements its new Electricity Generation rates and power charge exit fees on january 1st. And typically we dont know what these rates are going to look like until late november, early december, and sometimes later. And based on current pg e forecasts submitted in the public proceedings, we are expecting the exit fee to go up. And were expecting pg e generation rates to decrease. I have said this before, this has become a pattern. And the combination of these changes will mean that we may need to decrease cleanpowersf rates to continue to offer competitive service. And in anticipation of changing rates we are planning a rate action soon and similar in approach to what we did late last year this time. So giving you guys a heads up to the supervisors that you may see something coming through in the next couple months. Second, we plan to bring another rate action that addresses the implementation of new default timeofuse rate for residential customers. The california pg e utilities were to transition residential customers to timeofuse rates as their default rate option in 2019. Under the states plan, all residential customers within an investorowned Utility Service territory would be automatically be defaulted to timeofuse rates. What are timeofuse rates, they vary based on when the customer uses the electricity during that day. So commissioner mar was referring to the peak off peak. And that being differentiated depending when during the day the customer uses the electricity. And the goal of timeofuse rates is to better align the rate signals that customers see with the cost of supplying the electricity, which varies during the day. And under the states program, customers will have the option to return to a different rate plan. For example, theyre flat e1s and the classic residential rate. And there will be Additional Support to help customers to understand what rate plan might be the best option for them. So online tools to evaluate the costs. Based on historical usage. And in addition the state has approved bill protection for customers that participate for the first full excuse me the full first year, and end up paying more on the new rate than they would have otherwise. So this is sort of protection to try it out. So what were doing is looking at that and developing something, a proposal to participate really in the statewide effort. Well share more information about both of these rate actions in the next lafco meeting in early next year. As reported to you in september, were also in the process of pulling together a second biannual integrated resource plan. And Renewable Energy plan for cleanpowersf. I covered some of this in september but this is really a reminder, and an i. R. P. Is a plan that forecasts customer demand over a 20year period and identifies the Energy Resource options to serve that demand. With the goal of providing customers the Lowest Cost Energy supply that will keep the lights on and the other policy objectives, like reducing Greenhouse Gas emissions and investing rate dollars locally. And i. R. P. S are a best practice in Utility Resource planning. And it has been the policy to develop an i. R. P. For cleanpowersf on a regular basis. In 2015, senate bill 350 made it state law for c. C. A. S to prepare one every two years and submit to the california p. U. C. And the plan needs to be submitted to the california p. U. C. For certification in the spring of next year. This is also a reminder, but just just to sort of keep keep focus on this because its something that were working on right now and well be reporting more details to you on shortly, that the key components of an i. R. P. Include, again, developing a longterm forecast and that includes sensitivities for new demand initiatives. For example, building decarbonization or electric vehicle charging, expanded Energy Efficiency targets for buildings. And it involved identifying options for meeting cleanpowersfs targets while investing locally. And finally it involves optimizing around a portfolio that helps it to remain competitive with p go and pg eh direct access. A couple key constraints that were including in our plan are that the Energy Supplied by cleanpowersf must be 100 renewable and g. H. G. Free by 2030. And well also be looking at alternative Energy Portfolios and sensitivities. For example, accelerating that target even further, or closer in time, than 2030. And i think that as reported before, part of this planning process has been analyzing Renewable Energy projects that can be developed on city and sfpuc property. Thats something that were including in our i. R. P. And also in forming the Renewable Energy plan and the sfpucs 10year capital plan for cleanpowersf that is underway. And heres the schedule, again, sorry for a bit of repetition here but i know this is of interest, and this is the same schedule that we shared in november. No changes to it. We started the i. R. P. Planning in july as requested by the board in resolution 9919, and well deliver a draft Renewable Energy plan next month. And that plan, again is part of the overall i. R. P. Effort. It will be seeking feedback on the draft i. R. P. From stakeholders during the First Quarter of 2020. And cleanpowersfs First Capital plan will draw from that and to be submitted to the sfpuc, our commission, in january 2020. And the capital plan will eventually go to the board for approval by june of 2020. I did skip over but i mentioned before that the i. R. P. Is due to the california p. U. C. In may of 2020. And thats thats my report today. Im happy to take any other questions that you might have. Chairperson fewer okay. Any questions or comments from the colleagues . Seeing none. So i think that we really look forward to this i. R. P. Plan. I think that the fact that the local buildout is also included in the plan, i think that its important and its what our advocates have been asking for. So i look forward to it. Thank you very much, and theres no action needed today. Thank you for your report. Madam clerk. Clerk Public Comment . Chairperson fewer any members of the public that would like to comment on item number 3 . Good afternoon, commissioners, or i guess that its morning these days, good morning, eric brooks with californians for Energy Choice and the green party and the local Grassroots Organization in our city. Just two things. One is a local note. We have heard in the past complaints from people about trying to sign up for 100 green the super green product in cleanpowersf. And i waited until i was automatically included in the program and then i tried to sign up for 100 . And i found out that those complaints are accurate. I tried with four different web browsers to sign up for 100 Renewable Energy and i could not do it. And i have been using the internet since 1992, before there was a worldwide web, so i know how to use it. So something is seriously wrong with that opt out website page and it needs to be fixed. And tested with all different browsers and things like that. And the other note is that the big drive for public power now, thats, you know, even the governor is talking about it. Im not sure how sincere he is, but hes talking about it. And we have the mayor of san jose with this interesting proposal for a coop, and senator wiener proposing a public tick over the pg e and its really important to understand that the california Community Choice programs like cleanpowersf are doing at least twice as much each of them of even the best which is in sacramento. We need to keep the Community Choice programs running. And the best way to do that is for either that coop or the state to take over pg e as a wires only utility so that legally the Community Choice programs can continue. So, please, put that in your toolkit and moving towards the future. Thanks. Chairperson fewer thank you very much. Any other speakers . Thank you, chair fewer and commissioners. My name is jedd holtsman, with 350 bay area, the regional climate advocacy organization. And i wanted to comment on a couple things. Mr. Hyams presented the exit fee and i just wanted to highlight for folks who, you know, havent been hearing about this since at least, you know, 2016, that this is kind of like an exit fee that doesnt really seem to have an exit. And i think that the approximate amount of money that has been shipped from San Francisco ratepayers to pg and even for this arbitrary obligation which theyre kind of able to gain with proprietary information through the p. U. C. Each year, i think that is a known number. Im not sure that it would be easy to get it from pg e or the sfpuc but im sure that it would be shocking. So i wanted to highlight that as long as pg e and the c. P. U. C. Is kind of hanging over cleanpowersf and our ratepayers heads well continue to ship this money out. A couple years the increase was over 100 . So to the extent that the cleanpowersf program has to continually decrease rates to match pg es kind of exit fees, that then decreases the money they have to spend on things that we want them to do. And the other thing that i want say is that the discussion around pg es future, um, the city needs to make very clear and i dont know if that is the mayor or the board or the commission but since theyre all working together on, you know, the s. F. Proposal, i think that it needs to be made clear to the governor that the city does not support any kind of Brookshire Hathaway or takeover of pg e. Chairperson fewer thank you. Any other speakers . Seeing none, Public Comment is now closed and theres no action needed. Madam clerk, call item 4. Clerk item number 4 is the presentation and report on advancing equity and Community Investment in cleanpowersf. Chairperson fewer so we have mr. Bryan goebel, and mr. Winston parsons. Thank you, madam chair, bryan goebel, executive officer. Im pleased to introduce our cleanpowersf intern Winston Parsons who is going to present his report advancing equity and Community Investment in clean power s. F. Shortly after i started, one of the priorities at lafco quickly became trying to get a sense of what other c. C. A. S are doing, especially when it comes to advancing equity. And we also really wanted to search for some really great ideas, bold ideas, on how we can meet the citys Renewable Energy and electricity goals, putting equity front and center. So i asked winston to take a really deep dive and this report and presentation today is the culmination of eight months of hard work. Some of the findings are very concerning, but also present an opportunity. And i hope that this report will lay the foundation for some of the work lafco will be undertaking in the coming year as we expand the m. O. U. Funds from the p. U. C. And bring on a consultant to help to steer us. I want to really thank winston for all of his work on this. And he was very committed. And with that id like to welcome winston to the podium. Chairperson fewer yes, mr. Parsons. Good morning, commissioners. All right. Good morning, commissioners, Winston Parsons. Lafco intern. Im also a graduate student from the urban and Public Affairs program. And i work at a Senior Center in doing engagement work. Im privileged to have this opportunity and to present to you all today. Id also like to acknowledge a lot of support that i have received from the cleanpowersf team, executive goebel, and helping us to acquire data from pg e and a student from George Washington university who helped to turn that data into maps that you will see today. So as officer goebel stated i was asked to enhance equity in cleanpowersf. It involved a review, and extensive contacts with staff at a variety of local government agencies, along with the Industry Experts and advocates. The central goal of this process was to complement some of the work that the cleanpowersf team is doing, providing an outside perspective, and to assist lafco with the work that it plans to scope going forward. So several focus areas emerged in this process that cleanpowersf and the city as a whole should consider supporting with revenue and with staff capacity. The key goal is to reduce disconnections for nonpayment of bills. In the process of performing research for my project, we discovered that theres a great deal of disparity in communities in San Francisco that have their power shutoff for nonpayment and this became a central tenet of our work. And we learned that city departments have recommended solar plus Energy Storage, backup power, for disaster preparedness, yet as of this presentation we lack a comprehensive funded Energy Storage goal and an implementation plan. Energy resilience is an equity issue. And as such, another key goal is to support our disaster groups here in San Francisco and you will see a number of other goals here, to balance the energy that cleanpowersf needs to procure and to reduce our Greenhouse Gas emissions and promote jobs and apprenticeships and more. So our four recommendations are to identify areas specifically for investment and outreach, to reduce the disconnections. And to develop solar plus storage for community resilience. And develop a single point of contact, a onestopshop for Energy Efficiency programs. And to support and expand the Workforce Development programs. So its important to define equity even in a broad term, especially because the word is frequently thrown about and not often with a tangible outcome. And you have probably seen this visualization before and its a popular but useful one and our Human Rights Commission in San Francisco defines equity as a society in which all people can participate and prosper and reach their full potential. And a society is one in which Racial Disparities in health, education and wealth and other areas do not exist. So how does that translate into energy . Theres a variety of Environmental Justice definitions but these are a few useful guideposts. In particular to highlight the last two, ensuring reliable source of electricity and protecting lowincome households and providing equitable distribution of and access to the real benefits associated with building, operating and maintaining our electric power. Now cleanpowersf has a Equity Working Group and they presented to you before and as part of this process i have been in regular communication with them and thus far i have seen every indication that their work will provide a useful and a positive framework to advance equity for their work. Its also critical when were thinking about equity to think about past burdens. There are two in particular that id like to highlight. The first, and the most obvious being is the no defunct power plant at the end of evans avenue. And its pictured above. And now mostly demolished. And the second located off illinois and 23rd. Now both of those plants were shutdown in 2011 and 2006 respectively, both after complaints about Health Impacts and environmental racism. Specifically, a study done in 2008 by our own department of Public Health found that residents of Hunters Point and adjoining neighborhoods were more than twice as likely to be hospitalized with asthma as the City Residents as a whole. And an e. P. A. Study found that hunters hill and poterero plant have the highest emissions. And they had the leading cause of smog and respiratory issues and elevated cancer rates were detected in both neighborhoods. And now while those two plants are now defunct its worth to note their legacy as well as the geographical and the racial implications of these burdens. Theyre both located in areas with some of our highest proportions of black and brown communities and singleparent households. The same where the Hunters Point power plant is where the former Hunters Point naval base is located. Thats a super fun site. And its the same zip code where most of our sewage is processed. So Key Takeaways theres a legacy of past wrongs that is incumbent upon us to right, one. Two, as data will illustrate, these are the same areas that bore the greatest past Energy Solutions or burdens and they now have the greatest barriers today to clean, affordable energy. So a basic Energy Equity question that we have to grapple with is can people reasonably afford their energy . What you are seeing here is a map showing the rough rate of disconnections for nonpayment of bills in San Francisco from 2016 to 2018. And the darker the color, the higher the number of power shutoffs per the total number of attempts. And theres outliers here and we couldnt acquire more detailed data, but, nonetheless, its still a useful tool and its the first time that this data specific to San Francisco has been made publicly available. And so some takeaways include that every takeaway includes that every year theres roughly 15,000 accounts that are disconnected and more people are impacted than that because many accounts have more than one person in a household. And we filed an Additional Data request with pg e because many of these accounts have their power turned back on after 24 hours. And we wanted to see if there were disparities in how long people were able to turn their power back on and more. We have received that data and we have shared it with cleanpowersf and while we have yet to analyze it i bet that well see a similar trend. And most importantly there are very real negative impacts from a power disconnection. A household without power will likely go without heating, lighting, refrigeration and electricity for medically necessary equipment, and then they might turn to solutions that increase the risk of fires. Most telling within this map, and most obvious, is the degree of disparity across the neighborhoods. For example, the disconnection rate in bayviewHunters Point was twice that than the outer and central richmond. While i suspect this is an unsurprising trend, this is tangible data that we have some major hurdles to overcome to achieve Energy Equity. This map is a little bit different. Its a map of the disconnections by customers who are enrolled in a Discount Energy program called care. What this illustrates from my takeaway is that our Discount Energy programs are not stopping power from being shut off, theyre not doing enough. The income threshold for them is not really in keeping with our cost of living. Its also bears mentioning that this is a statewide issue and this is a rather wonky graph but what is going on in the orange is the rate of disconnections, state wide for pg e and customers not enrolled in the program and the blue line is our california unemployment rate. As you can see here the rates have fairly recently skyrocketed despite a declining unemployment rate. And now as i mentioned this is a statewide issue and San Francisco is low on the areas with the highest disconnection rates but a statewide average doesnt really talk about the degree of disparities in each community. And the zip code state wide with the highest rates are disproportionately made up of black and brown communities or on tribal land. Furthermore, theres debate on how to reduce this trend and how to reverse it. Which is an admirable goal but thats about five years away. And households in San Francisco and beyond that are struggling to keep the lights on dont have the luxury of waiting five years for the sfpuc to respond. And while cleanpowersf doesnt control this disconnection process theres an opportunity here with our local c. A. C. To reduce the energy burdens. And i think that its worth noting they also provide lower generation rates than pg e. And just briefly i want to touch on the disconnection process itself. As i went through this process i tried to learn exactly what a customer going through disconnection experiences and its extremely confusing. At various points you get letters from cleanpowersf and pg e and a customer who doesnt engage in a payment plan with pg and even is removed from pg e might get a variable rate. And its worth noting that pg e, if someone is late on paying their bills, they get paid first for their distribution charges before cleanpowersf gets paid for their generation charges. Now given that this process is confusing or can be confusing for customers and staff alike, i think that we should be developing a visual flow chart of what this entails for internal and external purposes and pursue to have a consistent billing agent throughout the whole process. So what do we do about these recommendations . There are a litany of recommendations that i make in the report and ill touch on a few high level ones. First, to focus outreach and programming in areas with higher disconnection rates to make sure that were serving those communities that need the benefits the most. And also its worthwhile for us to establish a goal of reducing disparities and disconnection for the city with regular reporting to this commission and the sfpuc on our disconnection rates and disparities. We have grades for other goals and departments and its worthwhile to include this in there as well. All right. Further, i think that we should be formalizing the elimination of what are called involuntary return fees. Cleanpowersf has been waiving these fees for customers who are returned or threatened a disconnection but its not a formal policy as of yet and that should be formalized. And id also like to note that the staff that i interviewed from the department of Public Health climate and Health Program expressed a particular interest in seeing if there are differences across communities iand which segments of the grid are going down for outages, so which areas are more resilient and which are not. Now a strategy that could help us to address this process or disparity and support the resiliency goals would include the development of solar plus storage, especially if structured in a way that passes the cost savings on to residents of affordable and Senior Housing sites. Resilience solar versus regular solar is a combination of solar generation and Energy Storage. And unlike a traditional solar ray which cannot operate during a grid outage, a ricell yent solar system is designed to provide power to critical and Community Facilities when the grid goes down. So when San Francisco is adding solar on to public facilities, this equipment is not necessarily designed to keep the lights on in that structure when the grid goes down. On the other hand, solar plus storage does allow that. Now this is a bit of a wonky graph with a lot of colors going on, but what id like to point out to you are the bottom two lines and theres a dark blue and a slightly lighter blue line and those are our natural gas and our local road expected times for recovery after a major earthquake. And as you can see in above, those will be the hardest aspects of our infrastructure to restore if theres a major natural disaster. And these are some of the same things, including our fuel systems, that our Current System of backup generators relies on. And most are fossil fuel supplied and often diesel. And theres a litany of other concerns that arise from having fossil fuel backup power that is in my report, including air quality. And the next time that you walk into city hall at the main entrance, you can look to the right of the building near the a. D. A. Ramp and you will see the backup power for this building and if the grid goes down you will pretty quickly see and smell the impacts of that. And did that happens, while we have a wildfire and a grid outage, were going to be making a bad situation worse. The other thing that id like to briefly highlight is our natural gas impacts. For heat asking cookin heating e ability to bring it back online to 50 of capacity is going to take 30 times longer than our electrical grid. And then the next, its worth noting that we have a rapidly aging population. And that by 2030, almost onethird of our population will be seniors and adults with disabilities who will be increasingly reliant on medical and Mobility Equipment that requires electricity and at the same time were expecting more heat waves, both locally and across the state. Those will prompt an increased frequency of heat stroke and wildfires and energy outages. Whats more, the department of Public Health performed an analysis of the impacts of this and the communities that are going to be most impacted include from heat waves and are in the bayview and mission and soma and chinatown, overlapping with some of our highest concentrations of immigrants and lower income households and older adults. Now other cities have learned the true value after major disasters and are now attempting to make up for their past inaction and we would be wise to learn from the hard lessons they have gone through. Now in 2017, the department of environment and arup performed an indepth exploration of solar and storage at a variety of sites, mostly fire, police and rec park facilities. But they explored that and i think that provides a good base work for cleanpowersf to build on now. Most of these would have been at buildings. Cleanpowersf would not be the ones running that, that would not be a cleanpowersf program. However, i think that we should build on this strategy and apply it to affordable and Senior Housing sites in San Francisco to ensure our most energy dependent populations arent left in the dark. Now state wide this is a list of just a few communities that have done solar plus storage. Id like to also note that in washington, d. C. , at a particular apartment complex, solar plus storage was integrated in a way that passed bill savings on to the Senior Housing and Affordable Housing residents. So not only was there lighting and ventilation and a Community Site to have power if the grid goes down, but people who live there who are lower income saw a bill savings as a result. I think this is a model that we should look towards emulating. Now in San Francisco, we thus far have only one planned project for solar plus backup power at third and marshall high and thats in the works. Theres an academy in Diamond Heights that will do a battery system in the near future but thats not set up to provide backup power and thats just to balance the power that they generate onsite. Theres a robust solar system at Valencia Gardens that is in the mission and theyll get a battery installed there soon or a system of batteries. Nonetheless, its still not going to be set up to provide backup power. This might be an opportunity for cleanpowersf and other city agencies to bridge that gap in the funding they need to make it a backup power system so that we can pilot that and so that the folks on site can receive the benefits of that in a disaster. So just to clarify the key recommendations, i think that we should do Robust Community outreach to identify these sites