“The process is so convoluted, you need to streamline it,” said Bernstein.
“She lives by herself, she has no TV, she has no internet. Limited phone access,” said Aida Nunez of Manchester, who struggled all day to help her 85-year-old friend from Hartford sign up.
She said her friend has no family to help her.
And even someone as tech savvy as her can’t figure it out.
“All of these numbers say busy, busy, busy or you go to this website and how can I go to this website and if I don’t know how, Ms. Johnson sure don’t know how.”