the white house now says shinseki is on "thin ice" after the va revealed its own probe showed that a cnn investigation -- showed what a cnn investigation first discovered. yes, waiting lists were manipulated at va facilities in phoenix. some 1,700 veterans were not put on the official books and may have never gotten appointments for care. some of the top leaders of the va went before a house committee at a late-night hearing, insisting they were sorry for what happened and they will fix it. >> i still think we have a good system, and i think we have evidence that we deliver good care. we are obviously in very difficult times right now. we have identified that we have significant failures to provide timely care. we need to address that. i think we have a way forward. i think we have the tools to do that. >> our veterans have been crying out for help for years. they've been ignored, they've