long delays for you. >> a warning from the irs. expect another frustrating tax filing season marked by processing problems and refund delays. the agency is in crisis, facing a backlog of close to 10 million returns. >> we're working as hard as we can. >> now dealing with new staffing problems from covid and wage competition. with nearly 200 job openings posted on their website on top of a long list of other issues like outdated software, tedious paper filings and most notably, a lack of sufficient funding. since 2010, the number of tax returns is up 19%, but the agency's funding and staffing are down close to 20%. >> i think it boils down to funding. >> john was irs commissioner under president obama. >> if you have to call or respond to a notice from the irs, that's when the problems begin. >> last year, the irs only answered 11% of customer calls. with many waiting hours to get