I am unable to read articles on the Telegraph app
This guide will help with resolving issues of not being able to read articles in the Latest section or on a downloaded edition
2 February 2021 • 8:05am
If you’re having trouble reading an article in the ‘Latest’ news section or on a downloaded edition in the Telegraph app, please try the following:
Check you are logged in. You can log in using either your email address and password or your TS number and postcode if you are a Print subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here.
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How do I log in or reset my password?
This guide will show you how to log in to your account on the Telegraph app and how to reset your password
2 February 2021 • 8:05am
How to log in to the Telegraph app
How to log in to the Telegraph app with a Google Play or Apple subscription
How to reset your password on the Telegraph app
How to log in to the Telegraph app
If you have an All Digital Access or Print Complete subscription, you can get the latest news and download the full, daily newspaper on your phone or tablet using our subscriber-exclusive Telegraph app available from the app store.
This guide will help troubleshoot if you are not able to access puzzles after downloading an edition
2 February 2021 • 8:05am
If you’re having trouble accessing puzzles on a downloaded edition on the Telegraph app, please try the following:
Check you are logged in. You can log in using either your email address and password or your TS number and postcode if you are a Print subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here.
Check what’s included in your subscription. The Telegraph app is part of an All Digital Access and Print Complete subscription.
I am unable to log in to the Telegraph app as it says my account is inactive
This guide will outline the steps you can take to resolve an error message where the Telegraph app tells you that your account is inactive
2 February 2021 • 8:05am
If you’re having trouble logging in on the Telegraph app because it says your account is inactive, please try the following:
Check what’s included in your subscription. The Telegraph app is part of an All Digital Access and Print Complete subscription.
Check you are logged in with the correct account information. You can log in using either your email address and password or your TS number and postcode if you are a Print Complete subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here.
This guide will cover how to cancel your subscription
8 January 2021 • 3:27pm
We’re sorry you’re thinking about cancelling – find out how to cancel your subscription below.
How to cancel a Standard, All Digital Access or Sport subscription
How to cancel a third party subscription through Apple, Google or Amazon
How to cancel a subscription for someone who has passed away
How to cancel a Standard, All Digital Access or Sport subscription
To cancel your digital subscription if you are based in the UK, get in contact with our team on 0808 196 8080.
You can get in contact with our helpful team between 9am - 5pm (GMT) Monday to Friday and between 9am - 1pm (GMT) on Saturday. You can also get in touch on bank holidays.