This guide will help you resolve issues with downloading an edition
2 February 2021 • 8:05am
If you’re having trouble downloading an edition on the Telegraph app, please try the following:
Check if you have a working internet connection. Try opening up a web page on your browser to see if it loads. If not, try switching the WiFi off and then on again on your smart device.
Check you are logged in. You can log in using either your email address and password or your TS number and postcode if you are a Print subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here.
I am unable to read articles on the Telegraph app
This guide will help with resolving issues of not being able to read articles in the 'Latest' section or on a downloaded edition
2 February 2021 • 8:05am
If you’re having trouble reading an article in the ‘Latest’ news section or on a downloaded edition in the Telegraph app, please try the following:
Check you are logged in. You can log in using either your email address and password or your TS number and postcode if you are a Print subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here.
How do I subscribe and get access to the Telegraph app?
This guide will tell you how to subscribe to The Telegraph and get access to the Telegraph app
2 February 2021 • 8:05am
The Telegraph app allows you to stay informed throughout the day with our daily newspaper and latest news stories at your fingertips. To get access to our subscriber-exclusive app you will need to subscribe to either a Print Complete or All Digital Access subscription, you can browse our subscription packages here.
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How do I log in or reset my password?
This guide will show you how to log in to your account on the Telegraph app and how to reset your password
2 February 2021 • 8:05am
How to log in to the Telegraph app
How to log in to the Telegraph app with a Google Play or Apple subscription
How to reset your password on the Telegraph app
How to log in to the Telegraph app
If you have an All Digital Access or Print Complete subscription, you can get the latest news and download the full, daily newspaper on your phone or tablet using our subscriber-exclusive Telegraph app available from the app store.
This guide will help troubleshoot if you are not able to access puzzles after downloading an edition
2 February 2021 • 8:05am
If you’re having trouble accessing puzzles on a downloaded edition on the Telegraph app, please try the following:
Check you are logged in. You can log in using either your email address and password or your TS number and postcode if you are a Print subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here.
Check what’s included in your subscription. The Telegraph app is part of an All Digital Access and Print Complete subscription.
I am unable to log in to the Telegraph app as it says my account is inactive
This guide will outline the steps you can take to resolve an error message where the Telegraph app tells you that your account is inactive
2 February 2021 • 8:05am
If you’re having trouble logging in on the Telegraph app because it says your account is inactive, please try the following:
Check what’s included in your subscription. The Telegraph app is part of an All Digital Access and Print Complete subscription.
Check you are logged in with the correct account information. You can log in using either your email address and password or your TS number and postcode if you are a Print Complete subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here.
How to log into the Telegraph app
How to log into the Telegraph app with a Google, Apple or Amazon subscription
How to reset your password on Telegraph.co.uk
How to reset your password on the Telegraph app
How to log in to The Telegraph website
You’ll need to log in with your email address and password that you set up when you subscribed to access all our subscriber-exclusive articles.
You can log into your account by either:
‘Logging in’ at the top right hand corner of the screen next to ‘Subscribe now’
Clicking ‘log in’ directly from an article (if you are not already logged in)