CX Newsbyte: Pega Acquires Qurious, Salesforce Introduces Loyalty Management & More CX News
PHOTO: michael spring Pegasystems, which provides customer engagement software, has announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution for customer service teams. Terms of the deal are not being disclosed. Qurious.ios Software-as-a-Service (SaaS) offering uses speech-to-text, natural language processing (NLP) and emotion-detection capabilities to analyze the dialog within each customer service call and offers insights to agents. The company was fou...
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Source: cmswire.com