Daniel Pirone News Today

PHOTO: michael spring Pegasystems, which provides customer engagement software, has announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution for customer service teams. Terms of the deal are not being disclosed. Qurious.ios Software-as-a-Service (SaaS) offering uses speech-to-text, natural language processing (NLP) and emotion-detection capabilities to analyze the dialog within each customer service call and offers insights to agents. The company was fou...

Mailchimp acquires Chatitive, a B2B messaging startup and Madrona Venture Labs spinout January 11, 2021 at 10:29 am (Chatitive Image) Marketing giant Mailchimp has acquired Chatitive, a Seattle startup that helps businesses communicate with customers via text messaging. Chatitive CEO Andy Hollenbeck. (Mailchimp Photo) Terms of the deal were not disclosed but a person familiar with acquisition called it a “good outcome.” Mailchimp said the deal “helps our small business customers reach the...