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December 13, 2020
EAGLE — Vail Resorts CEO Rob Katz apologized in an email to passholders Friday for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait times, I ...
December 12, 2020
Daily file photo Vail Resorts CEO Rob Katz, in an email to passholders Friday, apologized for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait tim...