Back Issues: From the pages of the Moscow-Pullman Daily News
2022 One year ago
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Vail Resorts CEO apologizes for 'unacceptable' customer service waits
EAGLE — Vail Resorts CEO Rob Katz apologized in an email to passholders Friday for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait times, I ...
Source: summitdaily.com
Vail Resorts CEO apologizes for 'unacceptable' customer service waits
Daily file photo Vail Resorts CEO Rob Katz, in an email to passholders Friday, apologized for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait tim...
Source: aspentimes.com