Omni-channel learnings from Sally Beauty - meeting customer experience challenges with Salesforce as e-commerce soars
Read later Summary: In the first of a 2 part use case, Sally Beauty Holdings Group VP of Digital Strategy and Innovation explains how the retailer adapted its marketing and sales communications when COVID struck. (Pixabay) The retail industry worldwide has been one of the most disrupted business sectors during the COVID crisis, one that was already at the forefront of extensive transformation to meet the omni-channel demands of customers in a digital economy. The recent National Retail Feder...
Armstrong Mccall Big Show Sally Beauty Holdings National Retail Federation Beauty Systems Group Service Cloud
Source: diginomica.com