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January 11, 2022
In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics.
January 5, 2022
The credit bureaus plan to add repayment data for installment loans, a move that can inform credit decisions and help answer regulators' questions about how such borrowing affects consumers' financial health.
January 4, 2022
Four ways company executives expect VoC to continue to evolve in the next couple of years.
December 27, 2021
A look-back at the top digital marketing articles of 2021 on CMSWire.
December 16, 2021
With another year soon to be in the rearview, weโre looking ahead to 2022 for the most impactful trends in hospitality marketing. These trends fall into three core buckets: the evolution of privacy, the marketing operations playbook, and advancing the guest experience.
December 14, 2021
Company Also Ranked Highest in All Use Cases in Gartner 2021 Critical Capabilities for Master Data Management.
December 14, 2021
Data breach lawsuits are challenging cases for plaintiffs. Assuming they are able to survive a motion to dismiss on grounds of Article III standing in the first instance, plaintiffs...
December 14, 2021
Are CRMs stepping up to B2B needs?
December 14, 2021
Amy Shioji, SVP of Strategic Education joins the CX Decoded crew to talk about how her approach to CX is helping today's students meet their goals.