Page 66 - Cx News Today

What makes marketers thankful this holiday season? Technology, their teams and everything in between, they told CMSWire.

Call center leaders caught up with CMSWire and shared their focus areas for improvement in agent experience and business outcomes.

GUEST OPINION: Soprano Design, a global communications platform-as-a-service (CPaaS) leader, today announced its key predictions for 2022. As forecast...

What will be the marketing skills that marketing leaders prioritize in 2022? We asked some leaders that exact question.

A Biden administration executive order looks to use tech to simplify and reduce friction in citizen interactions with government programs and services.

Design And Reuse - From silicon cores platform, SoC solutions to IoT and AI

Some companies enable callers to access a team of experts for support, while others have IVR Trees before a caller can speak to a human being.

Catch up on news from Genesys, Lytics, HGS and more in this week's customer experience and digital marketing software wrap up.

What's going on with our northern marketing neighbors? Canadian marketing pundits give us the scoop what's on their marketing radar for 2022 .

Marketers seeking personalization strategies should understand two concepts as it relates to personalization — intent vs. rules.