Page 2 - Data Security Team News Today

If the customer wants to repay their overpayment back quicker, go to Step 29 If the customer has repaid all their overpayment but recoveries are still being made, go to Step 30 Step 5 If tax credit is in not payment, go to Step 6 If tax credit is in payment, go to Step 8 Step 6 Check the reason the award is not in payment. If the award has ceased because the claimant has moved to Universal Credit(UC), or if the debt has been passed to Department for Work and Pensions (DWP),  go to Step 31...

TCM0284080 - Specialist areas - complex: change of circumstances - complex to non-complex You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Note: From 27th January 2021, there are no new claims to tax credits Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number. Background Some changes of circumstances will result in a complex case (includin...

at pre-award status and no decision has been made on the claim as a result of an operator error - for example, the same claim has been captured twice or when at post-award status and no award or payments have been made for the following tax year (CY+1). A request can be made to prevent an award being made in the following tax year (CY+1), but the current year (CY) must continue. Note: The claim cannot be withdrawn once a decision has been made and it has been awarded. Note: For tax year 2010-20...

You don’t need to follow this guidance if the claim has been awarded the claim has been withdrawn. Background The Rule 12 pre-award residency verification failure MU is populated when the customer tells us on their tax credits claim form any combination of the following they are subject to immigration control they live outside the United Kingdom (UK) they work outside the UK. Different specialist teams will work the Rule 12 verification failure depending on the nationality of the customers an...

Check for any change of circumstances. To do this check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208. Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptio...

Step 3 If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State. Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate. check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208  check the...

TCM0307200 - Specialist areas: international: right to reside: right to reside - change of circumstances You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance make sure you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selec...

If you are dealing with a new settlement case, go to Step 2. If you are dealing with a returned form TC621, go to Step 6. If the BF date for form TC621 has expired, go to Step 16. If you have received a letter from the customer withdrawing from a settlement agreement, go to Step 16. If the BF date for a form TC622 has expired, go to Step 17. Step 2 Check the form WTC/AP or the Appeal letter and identify the reason why the customer is appealing check if the decision they are appealing against is...

TCM0307300 - Specialist areas: international: right to reside: right to reside - establish if there is enough information You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Guidance Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice. Step 1 Note: When considering...

TCM0307100 - Specialist areas: international: right to reside: right to reside - general You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance You do not need to follow this guidance if the customer is not a European Union (EU) national, A2 national or a Croatian national. Checklist you know the nationality of the customer and whether they are employed or self-employed you foll...