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On receipt of the TC600 manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’. Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure. set up a manual file and record on form TC648 check the claim to see if the customer is present and ordinarily resident ...

If it’s a single claim by one customer, go to Step 6. If it’s a joint claim by two customers, go to Step 8. Step 6 Use Function MANAGE VERIFICATION FAILURES to check which residency rules the customer has failed verification on. To do this select the record you want to investigate select [Investigate]. You will be taken to the Investigate Verification Failure screen check which residency rules the customer has failed verification on Note: Check Household Notes to check if the claim has alre...

TCM0305100 - Specialist areas: international: European Member States: European Member States - contact You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance You do not need to follow this guidance if the relevant E Form or Structured Electronic Document (SED) has already been sent to the European Member State . Checklist Before you follow this guidance, make sure you know whic...

TCM0284398 - Specialist areas - Complex: Complex cases - renewals - income - actual income provided after estimated income You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B...

TCM0306200 - Specialist areas: international: pre-award: international pre-award claims - Crown servants You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance Neither customer on the claim is a Crown Servant or NAFFI Worker. Checklist Background Note: This guidance does not include Crown Servants posted overseas whose partner is a non-UK national who does not have a National In...

issue a TC603D2 if the claim covers PY and PY-1 issue a TC603D if the claim covers PY only issue a TC603R in all cases update Household Notes with the message SU04 from TCM0172080. For how to do this, use TCM1000001 take no further action If it is System Terminated and the EU Member State has not confirmed the composition of the family on the e-form or SED, and / or there are changes of circumstances, contact your TALLO for advice on what to do. If it is terminated for any other reason, conta...

If the case is a complex case,go to Step 3. If the case is not a complex case, go to Step 9. Step 3 Check to see if there is a link to the UK through residency, employment or UK contributory benefits after the change would be applied by using the ‘B&C EEA Competency for Family Benefits’ decision tree. For how to do this, use TCM1000257. If there is still a link , go to Step 4. If there is no link complete a SEES calculation up to the end of the complex claim date. For how to do this, ...

TCM0284396 - Specialist areas - Complex: Complex cases - renewals - customer contact after manual Statement of Account issued You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have the correct user roles to follow this guidance. you are in the correct MU. Use TCM0322460 for the correct MU number. Background any member of the household lives outside the UK and/or or where it’ is classed as an I...

TCM0290170 - Specialist areas – Persons from abroad: Gateway Protection Programme You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have the correct user roles to follow this guidance you are in the correct MU. Follow the guidance in TCM0322460 you have access to the tax credit computer system (NTC) you have access to the Child Benefit Service you have access to the NIRS system you have access...

UK state pension the customer lives in Norway, Iceland and Liechtenstein or Switzerland. For these countries you will need to contact your Technical Advice Line Liaison Officer (TALLO) for further advice. Guidance Note: when sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian / Data Security Team for advice. Background A European Union (EU) national in another Member State can claim family b...