Levi's virtual agent finds success by integrating with ServiceNow and Microsoft Teams
When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.
Dave Hellman Corporate Service Desk Levi Strauss Microsoft Teams Knowledge 2021 டேவ் நரகத்தில் மனிதன்
Source: diginomica.com