Knowledge 2021 News Today

Read later Audio version Summary: Jordi Ferrer, Vice President and General Manager UK&I at ServiceNow, outlines the three key priorities for workflows in the enterprise. (Image by Gerd Altmann from Pixabay ) Few industry leaders would disagree that this period in time is a defining moment for business success. Although businesses everywhere have faced incredible challenges during the pandemic, its important that we recognize the opportunities which have opened up, and the successes to be had ...

When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.

Read later Audio version Summary: Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below. (Image by Dominik Schraudolf from Pixabay ) Nestlé is an internationally recognized food and beverage conglomerate, based out of Switzerland, which owns household brands that include KitKat, Nescafé, Nespresso and Cheerios. In February of last year, Nestlé went live with 20 appl...

The Colonial Pipeline cyberattack saw an American oil pipeline have to halt operations. ServiceNow and Siemens aim to help energy companies respond more effectively to similar cyberattacks in the future.