Beyond Sentiment Analysis - Authenticx revivifies millions of customer interactions
Companies store countless interactions in their call centers, sometimes millions, but need helpful interpretation.
Source: diginomica.com
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Enterprise AI in practice - addressing the top CIO questions
Enterprise AI is the surging topic, or, in some cases, the hot potato. A recent CIO forum raised critical issues - here are my responses.
Source: diginomica.com
Why Today's Patient Surveys Are Not Working for Healthcare
Patient survey scores weren’t designed to provide detailed insights for healthcare — just overall, short-term satisfaction insight.
Source: hitconsultant.net
Authenticx Conversational AI Names Eric Prugh CPO   - High-Performance Computing News Analysis
INDIANAPOLIS — May. 16, 2023 — Authenticx, which helps healthcare enterprises improve operations, compliance and business insights from recorded customer [...]
Source: insidehpc.com
Authenticx Furthers Investment in Conversational AI with Addition of CPO
/PRNewswire/ -- Authenticx, the new standard in healthcare for listening to customer voices at scale, has appointed Eric Prugh as its Chief Product Officer to...
Source: prnewswire.com
Authenticx Introduces Eddy Effect Dashboard to Identify and Attack Disruptions in the Customer Journey
/PRNewswire/ -- Authenticx, the new standard in healthcare for listening to customer voices at scale, today announces the launch of the Eddy Effect Dashboard,...
Source: prnewswire.com