General Managers Guide News Today

Kia UK amplified the voice of its customers and ramped-up online engagement as part of a focus on brand reputation that delivered a 14-fold increase in engagement for its retailers.

Automotive aftersales finance provider Bumper has appointed Snap-on Business Solutions’ Nick Squire as its new international sales and partnerships manager.

Car retailers will be offered insight and advice to help them score success from September’s new seasonal spike in MOT volumes.

Blackshaws has become the latest addition to the SsangYong Motors UK franchised car retail network at its former Mitsubishi Motors in the UK dealership in Morpeth.

Car retailers eager to ensure their forecourts are stocked with the best used cars in a market currently starved of vehicle supply are being urged to sign-up to today’s free AM webinar.

AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.

Dealers with a higher proportion of ‘satisfied’ customers are selling cars more quickly.

Eden Motor Group chief executive Graeme Potts said that one of the business’ used car customers was “bowled over” when they became the surprise recipient of a £10,000 cash giveaway.

Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard.

Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer.