Guest Intelligence News Today

The Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the members of its 2024 Americas Board of Directors and Executive Committee, led by new chair, Andrew Rubinacci, who begins a two-year term. HSMAI America’s leaders represent a cross section of the industry’s most respected hotel and hospitality brands, academics, and suppliers. The board is composed of senior travel and hospitality executives from a representative selection of HSMAI members.

GUEST OPINION: Leading brands share their vision for the evolving landscape of customer data, its transformation and its impact on businesses. The wor...

By Billy Loizou, area vice president APAC, Amperity. The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. At our recent Amplify summit, industry leaders and professionals from iconic global brands like D

But restaurants focused on hospitality thrive despite macroeconomic difficulties

Meanwhile, full-service restaurants nearing pre-COVID staffing levels

New data from Black Box Intelligence confirms fewer price hikes positively impacts intent to return; leads to increase in guest traffic and sales

Dallas, Texas and Ghent Belgium (PRWEB) May 10, 2022 -- Acquisition adds class-leading AI and workflow automation to deliver customer insights and social

Lodging Interactive, award-winning digital marketing, reputation management, and social media marketing agency exclusively serving the hospitality industry, today announced it had implemented ReviewPro’s online customer review platform to power its CoMMingle:Engage reputation management services.

Hapimag, one of the leading European Holiday apartment sharing companies has chosen ReviewPro, leaders in guest experience feedback management, to improve the stay experience and create “magic moments” for its guests. Hapimag will do this by leveraging the insights provided by the ReviewPro solutions to make data-driven operational and service improvements.

Global hoteliers named ReviewPro – leaders in guest intelligence data – as one of the top 5 innovators of the industry. The news comes from the results of a recent report by h2c on the adoption of personalized automation in hospitality.