Inge De Bleecker News Today

Chatbots aren't a magical solution, but with some knowledge and care, they can be a viable way to make HR processes more seamless.

Empathy and compassion are not one in the same entirely, and compassion can ultimately benefit the customer experience more than empathy can.

No brand will be successful at creating superb customer experiences unless all departments work together.

This holistic approach to the customer experience is the next step in building better customer experiences. And those who commit will win.

With 2022 coming fast, businesses need to figure out how to resolve the friction in processes that still differentiate the physical and digital CX worlds.

Personalization is part and parcel of the customer experience and customer engagement, but we clearly have room to improve.

The line – however slim – that existed between in-store and online retail experiences was eliminated during the COVID-19 pandemic.

Three best practices for media brands to help them deliver the best experiences to captivated viewers across the globe.

PHOTO: bebeplace 2020 was a year that saw plenty of new technologies and customer journeys entering the mainstream as businesses had to get creative in replacing traditional, face-to-face interactions. This trend continued throughout the holiday season and into 2021 with consumers flocking to contactless and omnichannel options like curbside pickup. Like omnichannel customer journeys, chat apps have been around for a number of years. However, in 2020 their use really extended from personal me...

PHOTO: Joshua J. Cotten We all know by now that listening to your customers is incredibly important to the success of your products and services. Hence, as you get ready to define your product roadmap, you know you need input from customers. So you’ll get some feedback from users and add that to your roadmap. Simple, right? Not quite .… You’ll want to get customer feedback, preferably from a number of different sources. Most importantly, you’ll want to review that feedback...